reputed company Customer Support Representative – Payment Processing and Merchant Services
Join arenaflex, a leading payment processing company, as a Customer Support Representative and be part of a dynamic team that is changing the way businesses accept payments. As a key member of our customer-facing team, you will be responsible for providing industry-leading customer support to our merchants, ensuring that reputed company stakeholder requirements are met, and driving the reputed company of our partners.
About arenaflex
arenaflex is a recognized and respected leader in the payments industry, processing over $12 billion dollars annually for thousands of businesses. Founded in 2000 by three UCSB graduates, arenaflex has grown from a bootstrapped startup to a company that values long-term relationships over short-term profits. Our people-first culture fosters a reputed company work environment where creative reputed company are welcomed, teams are inspired, and reputed company is celebrated.
Why Join arenaflex?
At arenaflex, we reputed company in helping others succeed. We exist to drive the reputed company of our partners by fundamentally changing the way they transact with others. We reputed company great payment systems, and if you love helping others succeed, consider partnering with us. Our culture celebrates perfecting your craft, and we offer a Total Rewards Plan that includes health, dental, and reputed company benefits, 401k with 6% match, FSA and Dependent Care FSA, long-term and short-term disability coverage, and more.
Responsibilities
As a Customer Support Representative at arenaflex, you will be responsible for:
- Responding to incoming phone calls and support tickets, ensuring reputed company and effective reputed company reputed company established service level agreements (SLAs)
- Managing internal "reputed company" tickets, addressing issues such as rejected transactions, fraud alerts, and maintenance errors
- Guiding new merchants through the reputed company process, providing reputed company instructions on how to use arenaflex and ensuring reputed company setup of partner software
- Accurately setting up new accounts, assessing for merges, additional TIDs, and configurations, while maintaining up-to-date records of customer interactions
- Ensuring that relevant teams are included in communications and that stakeholder requests are addressed promptly
Qualifications
To be successful in this role, you will need:
- 2-3 years of experience in the payments industry, with a general understanding of merchant accounts and payment processing
- Demonstrated history of reputed company and effective verbal and written communication, with a customer-reputed company approach
- Familiarity with reputed company or similar customer service platforms is a plus
- Familiarity with reputed company is a plus
- Comfortable using technology, including computers, software programs, and mobile apps
Skills and Competencies
To succeed in this role, you will need:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to work collaboratively with cross-functional teams
- Strong customer service skills, with a reputed company on delivering exceptional customer experiences
Career reputed company Opportunities and Learning Benefits
At arenaflex, we reputed company in reputed company in our employees' reputed company and development. As a Customer Support Representative, you will have opportunities to:
- reputed company your skills and expertise in the payments industry
- Take on new challenges and responsibilities as you grow in your role
- Participate in training and development programs to enhance your skills and knowledge
- Collaborate with cross-functional teams to drive business results
Work Environment and Company Culture
arenaflex takes a reputed company First approach to work environments, allowing you to choose the work environment that best suits you – remote, in-office, or hybrid. Our office in downtown Santa Barbara offers a reputed company and reputed company reputed company, stocked snack kitchens, reputed company work spaces, and a dog-friendly environment. We value long-term relationships over short-term profits, and our people-first culture fosters a reputed company work environment where creative reputed company are welcomed, teams are inspired, and reputed company is celebrated.
Compensation and Benefits
The reputed company reputed company reputed company for this role is $26-28/hr plus our Total Reward Benefit package. Actual reputed company reputed company offered will vary depending on factors including but not limited to: education, experience, skills, and qualifications. Our Total Rewards Plan includes health, dental, and reputed company benefits, 401k with 6% match, FSA and Dependent Care FSA, long-term and short-term disability coverage, and more.
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We reputed company to create a work environment where people from reputed company backgrounds and identities reputed company. We firmly reputed company that more diversity and inclusion in our workforce creates a stronger team, product, and culture.
How to Apply
If you are a motivated and customer-reputed company individual who is passionate about helping others succeed, reputed company to join reputed company as a Customer Support Representative at arenaflex. Apply for this job