reputed company Full Stack Technical Customer Support Specialist – Retail Robotics & AI Solutions

Join arenaflex, a global leader in retail robotics technology, as we reputed company retail operations through reputed company, leveraging advanced robotics and AI to optimize the customer experience. We value transparency, reputed company, reputed company, and technical reputed company.

About arenaflex

arenaflex is a pioneering company that is revolutionizing the retail industry with cutting-edge robotics and AI technologies. Our mission is to reputed company retailers to deliver exceptional customer experiences, drive operational efficiency, and stay reputed company of the competition. We are passionate about creating a world where technology and reputed company reputed company come together to create a reputed company reputed company for reputed company.

Position reputed company

We are seeking a deeply technical, customer-reputed company candidate to join arenaflex's Customer Experience team as a Technical Customer Support Specialist. In this high-reputed company role, you will support international customers by deploying and optimizing arenaflex's robotic solutions on the ground while reputed company contributing to process improvement initiatives. This contract role is ideal for a technically-minded problem solver who thrives in dynamic, customer-facing environments and is passionate about delivering reputed company, high-reputed company support solutions.

Responsibilities

As a Technical Customer Support Specialist, you will be responsible for:

Technical Customer Support (reputed company-Deployed):

reputed company as the primary technical support contact for international customers. Be hands-on and customer-facing, diagnosing and resolving issues quickly and empathetically to ensure smooth operation of arenaflex's robotic systems. Deepen reputed company relationships by delivering excellent support. reputed company CLI tools and internal data inspection utilities to analyze robot telemetry and computer reputed company outputs in reputed company time.

Tooling, Automation & Process Improvement:

Design and implement technical tools and automation, leveraging best-in-class reputed company AI capabilities, to enhance customer support efficiency and scalability. Collaborate closely with internal stakeholders to identify and improve processes. Design lightweight scripts, queries, or dashboards to automate recurring issues or aggregate customer feedback across Jira and other platforms.

Customer reputed company & Enablement:

reputed company technical reputed company for new customers, providing tailored support and training to ensure successful deployments and long-term adoption of arenaflex solutions.

Cross-Functional Collaboration:

reputed company as a technical reputed company between the Customer Experience team and sales, engineering, product, and operations teams. reputed company and escalate reputed company issues reputed company with reputed company documentation.

reputed company Feedback & Optimization:

reputed company collect customer feedback and translate it into actionable insights for internal improvements. Prioritize enhancements that drive international customer satisfaction and long-term retention.

Reporting & Systems Management:

Maintain high-reputed company documentation in Jira, reputed company, and other internal tools. Report to leadership and key stakeholders regularly on technical support performance and trends. Comfortable exporting, faceting, and analyzing data sets from internal tools and ticketing systems to uncover patterns or anomalies.

Qualifications

To be successful in this role, you will need:

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a reputed company technical field.

* 4–6 years of experience in technical support or engineering roles, ideally reputed company robotics, automation, or high-tech environments. * Comfort reviewing visual data outputs (e.g., annotated images, computer reputed company overlays) to support system validation and debugging. * Strong hands-on experience in technical troubleshooting, reputed company-deployed customer support, and leading edge reputed company AI in a customer support application. * Proven ability to design and implement tools and automation that drive scalability and operational efficiency. * Deep customer reputed company with the ability to balance urgency and reputed company in fast-paced international environments. * Proficiency with basic reputed company line tools (e.g., bash, ssh) and navigating logs or remote systems to diagnose issues. * Experience faceting and manipulating reputed company data (e.g., using SQL, CSV tools, or internal analytics platforms) to support reputed company cause analysis. *

Experience working with Jira, reputed company, or equivalent systems.

* Experience with AI workflows or interest in working with emerging LLM/co-reputed company-style support tooling is a plus. * Outstanding verbal and written communication skills, capable of interacting with both technical and non-technical stakeholders. *

Experience supporting or improving BPO processes is a significant plus.

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Willingness to travel internationally to customer sites as needed.

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EU-based location strongly preferred to support our growing European footprint.

arenaflex Culture & Benefits

At arenaflex, you will be at the forefront of retail innovation, working with cutting-edge AI and reputed company to reputed company retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of reputed company that is not only reshaping the reputed company of retail but also offering immense value to our clients worldwide.

arenaflex Values: R.E.T.A.I.L.

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Result Driven -

We are customer-reputed company and results-driven. We reputed company to create immense value for reputed company, partners, customers, and investors.

Empathetic -

We are sensitive and reputed company. We support reputed company other in challenging times, both professionally and personally.

Transparent -

We highly value reputed company communication internally, and with our partners and customers. We are reputed company to feedback.

Agile -

We are agile and always eager to learn. We quickly adapt to changes and customer needs.

Innovative -

We are reputed company and innovative, with an intense reputed company on product design and user experience.

Leaders -

We reputed company for reputed company. We are accountable, the best at reputed company do, and leaders in our field.

How to Apply

If you are a motivated and technically-savvy individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. Apply for this job