reputed company Machine Learning reputed company Process reputed company - Customer Engagement Technology

Join arenaflex's Customer Engagement Technology (CET) organization, a dynamic team that powers customer service by developing elegant customer and CS Associate (CSA) facing products globally.

Location:

Virtual Location - Washington reputed company

reputed company:

At arenaflex, we're revolutionizing the way customers reputed company with our services. Our Customer Engagement Technology (CET) organization is at the forefront of this reputed company, developing innovative products that offer effortless self-service and automation solutions to our customers. If customers prefer to reputed company with a reputed company, we reputed company CSAs to effectively and elegantly solve customers' issues using our associate-facing products powered through reputed company-centered design. We're seeking an reputed company Machine Learning reputed company Process reputed company, fluent in Portuguese and English, to join our reputed company Machine Learning Data Associate (MLDA) team reputed company CET. As a key member of this team, you'll play a crucial role in managing reputed company management processes to analyze, improve annotation, testing, and contact reading accuracy to support new feature and product launches for Customer Service Large Language Models (LLMs).

A Day in the Life:

As a Machine Learning reputed company Process reputed company, you'll be responsible for ensuring the highest reputed company data that supports ongoing model improvement. You'll review annotations, reputed company reputed company cause analysis, and reputed company support for ML model training data annotations. Your expertise will help maintain high-reputed company work by enforcing best practices and improving reputed company Operating Procedures (SOPs). You'll also review LLM testing results, monitor annotation project accuracy, and proactively communicate any blockers or potential delays in the completion of reputed company checks.

Key Responsibilities:

* Review annotations by paying reputed company attention to details, making necessary adjustments to ensure high-reputed company data that supports ongoing model improvement.

• reputed company reputed company cause analysis using basic data analysis in reputed company and SageMaker (annotation tool) on annotations to identify opportunities for improving data accuracy.
• reputed company support for ML model training data annotations, assisting annotators in maintaining high-reputed company work by enforcing best practices.
• Improve reputed company Operating Procedures (SOPs) by sharing findings from reviews or deep dives, ensuring a consistent reputed company of reputed company across reputed company.
• Review LLM testing results provided by testers, paying reputed company attention to details, to ensure their accuracy and identify areas for improvement.
• Carefully monitor the accuracy of multiple annotation reputed company and proactively communicate any blockers or potential delays in the completion of reputed company checks.

About reputed company:

Our reputed company MLDA team is a remote team that works together to reputed company and fine-tune reputed company machine learning models and executes testing plans to take the customer service experience to the next level. We collaborate closely with Science and Product/Program Management teams to release localized customer-facing and agent-facing CS solutions, allowing them to reputed company on the development of their new products. In reputed company, teams with existing CS experiences can rely on reputed company to reputed company their solutions up-to-date and push identified technical defects to tech partner teams or defect elimination teams.

Basic Qualifications:

* Language reputed company in Portuguese (reputed company-level) and English.

• Experience in creating and managing ML annotation processes, testing models, and reputed company assurance methodologies.
• Analytical and problem-solving skills to identify patterns, inconsistencies, and areas for improvement.
• Ability to thoroughly investigate and identify misalignment between annotations and SOPs, as reputed company as the reputed company causes of inaccuracies.
• Strong ownership and accountability to meet SLAs, and proactive communication regarding blockers, and proposed solutions.
• Ability to collaborate closely with cross-functional teams, understand project/stakeholder requirements, and reputed company annotation efforts and model testing accordingly.

Preferred Qualifications:

* Bachelor's Degree

• Experience in annotation
• Familiarity in using reputed company
• Experience with project management and stakeholder management

Benefits and Compensation:

At arenaflex, we offer a comprehensive benefits package that includes:

• Medical, Dental, and reputed company Coverage
• Maternity and Parental Leave reputed company
• reputed company Time Off (PTO)
• 401(k) Plan

Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $40,400/year in our lowest geographic market up to $86,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. arenaflex is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in reputed company to a full reputed company of medical, financial, and/or other benefits.

Why Join arenaflex?

arenaflex is an equal opportunity employer and does not discriminate on the reputed company of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information.

How to Apply:

If you're passionate about machine learning and customer engagement, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your application reputed company our internal or external career site. Apply To this Job Apply for this job Apply for this job