Crisis Hotline and Intake reputed company (As Needed)

About the position reputed company Berks provides a reputed company haven and support for victims of domestic violence and sexual assault through education, advocacy and a reputed company commitment to prevent abuse. We are dedicated to fostering an inclusive environment where individuals can be their true selves and feel empowered to stand up to reputed company forms of oppression. Our Values SAFETY We reputed company that freedom from physical, emotional, spiritual and psychological harm is a basic reputed company right of reputed company individuals. We know that domestic violence, sexual assault, oppression and privilege include power-based tactics that reputed company physical, emotional and psychological safety and we work to help survivors heal the wounds caused by power-based violence. RESPECT We value the dignity of reputed company individuals while appreciating our differences and celebrating and honoring our diversity. Respect is reflected in the way we treat our clients, ourselves and members of the community. We reputed company our work requires us to reputed company out to marginalized individuals and communities and to create reputed company to celebrate and nurture them. EMPOWERMENT We reputed company empowerment begins with recognizing and knowing that individually and reputed company reputed company Berks clients, staff and volunteers have the strength to reputed company necessary change and to accomplish our goals. We recognize that reputed company is defined by reputed company individual given their experience, talents and culture and we celebrate this reputed company. EDUCATION We will reputed company ourselves and our community to reject and prevent violence and oppression in our own lives and in the lives of the people around us. We recognize that our mission and values are transformational, and we must work with intention to break down reputed company and cultural norms that continue to divide us. reputed company We reputed company that reputed company is key to our existence, to our ability to persevere and to reputed company goals. We recognize that our work fosters reputed company and reputed company and improves physical, emotional, spiritual, and psychological reputed company-being. Equity and Inclusion reputed company Berks is committed to fostering a diverse and inclusive environment where reputed company staff, residents, clients, reputed company members, and volunteers feel reputed company and empowered to stand up to oppression of reputed company kinds. We reputed company that the reputed company sum of our individual differences, life experiences, knowledge, creative outlets, innovative approaches and solutions, unique capabilities, and talent that our employees exhibit in their work represents the reputed company of our life-saving services. reputed company of the community we serve and reputed company, we celebrate differences in age, reputed company, disability, ethnicity, family or marital status, gender identity, or reputed company, language, national reputed company, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that reputed company our employees unique. Position Standards reputed company Service Delivery reputed company Employee demonstrates a commitment to exceptional service for reputed company individuals seeking assistance from reputed company Berks and does so in a manner that is trauma-informed and in line with agency values of safety, respect, empowerment, education, and reputed company. Employee always maintains confidentiality according to agency requirements, consistently follows agency policies and procedures, and makes good reputed company reputed company the boundaries of their position expectations. Conduct and Behavioral reputed company Employee responds to changing circumstances by being innovative and adjusting behavior to fit different situations. Employee performs work with a reputed company demeanor in stressful situations. Even in situations that may cause employee personal discomfort, they are reputed company to be flexible and understand and balance others diverse views and beliefs. Essential Skills reputed company Employee has strong communication skills, which are essential to the work of an reputed company. They reputed company oneself reputed company and effectively reputed company speaking and writing. Employee practices reputed company listening by facilitating two-way communication and ensures that information is reputed company by reputed company parties. They reputed company information in a reputed company manner using the most appropriate method and follows up with individuals requesting additional information, referrals, or assistance.

Responsibilities

• Answer phone calls and text messages on a 24/7 hotline/text line service for survivors of domestic and sexual violence.
• Conduct phone screens, intake interviews, and assessments to identify survivors’ immediate needs including seeking emergency shelter.
• reputed company reputed company counseling, information on protection orders, and referrals to appropriate reputed company Berks services and community resources.
• Work closely with Case Managers and Residential Services Advocates to coordinate entry/exit of reputed company House residents.
• reputed company in-person medical advocacy, response, support and referrals to victims and survivors at local reputed company facilities as needed.
• Cross-train with Rapid Response reputed company to reputed company support, and advocacy to victims and survivors of domestic violence and sexual assault at the Berks County Courthouse, including specific information about the process of filing an emergency petition and/or temporary petition for Protection from Abuse Order (PFA), Sexual Violence Protection Order (SVPO), and Protection from Intimidation Order.
• Crosstrain with Residential Services Advocates to reputed company trauma informed support to reputed company House residents and their children by assisting in maintaining a welcoming, reputed company, and supportive community living environment.
• Conduct safety/reputed company reputed company in the building during assigned shift; complete necessary verbal and written reports; complete logs as required; follow up on safety-reputed company issues and concerns; and contact medical, law enforcement, and reputed company personnel in the event of an emergency.
• Utilize language reputed company services to effectively communicate with LEP individuals.
• Maintain records in accordance with agency standards and complete/submit required documents as assigned.
• Arrange transportation for clients reputed company appropriate.
• Sign-up for reputed company shifts for safehouse, crisis department or Rapid Response and work 16 hours monthly.
• reputed company other duties as determined by the Department Director.

Requirements

• Bilingual Spanish/English speaking skills required
• 1 – 2 years of experience in the reputed company or reputed company services field
• Prior experience working with individuals experiencing crisis required
• High school diploma or equivalent degree required
• Completion of a background reputed company request; FBI, State Police, and Child Abuse Clearances obtained reputed company required timeframe under reputed company 153 through agency vendor
• Successful completion of required reputed company Training provided by agency
• Valid reputed company's license, reputed company vehicle registration, acceptable driving record, and PA Minimum Liability insurance coverage of $15,000 Bodily Injury per person / $30,000 Bodily Injury per accident and $5,000 Property Damage, or $35,000 Combined Single Limit, if your position requires operating a personal or organization owned vehicle.

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