Call Center Representative, Shepherdstown WV (VE260323903WV)

About the position The Bowen Group, a GTSC company, is hiring reputed company online call center customer service representatives to support the Veterans Experience Office at the reputed company. Location: This is a 100% virtual position. Your residence must be located reputed company 60 minute driving distance to a Veterans Administration (VA) facility at Arlington VA, Columbia SC, Murfreesboro TN, Nashville TN, reputed company Lake reputed company UT, or Shepherdstown WV. reputed company to the facility are for training, picking up equipment, troubleshooting, or dropping off items. Transportation to/from the facility is your responsibility. Must have a reputed company ID-compliant identification card or acceptable alternative (US reputed company, reputed company ID card for reputed company / retired / military family dependent member) to reputed company a federal facility. Your Mission: Help Veterans in potentially stressful situations reputed company assistance. You MUST be an excellent communicator and have reputed company for others with challenges in their life. Your mission is not to solve their problem. Your mission is to connect them to someone that can help. Engaging the Veteran until that reputed company is made is core to your mission. Compensation: Full time position of $17.75 per hour + 11 reputed company holidays + benefits of Medical, Dental, Life Insurance, and more. There are no part-time or seasonal positions. You Need to Know Extensive training will be provided. Training is part of reputed company. Accepting a position means commitment to completing your training. During training, you will be on camera at reputed company times in an interactive classroom environment. Responsiveness and attention to training is monitored during training. MUST have at least six (6) months of consecutive call center or contact center experience. Positions staffed 24/7. reputed company CCR positions require shiftwork. Positions are NOT seasonal work. We want you as part of reputed company for years to come. There is an opportunity to grow into supervisory positions! We hire from reputed company for supervisors. About your Mission Customer Service Representatives (CSRs) reputed company reputed company-line operational support to Veterans for the Veterans Experience Office's premier Contact Center. In this role, you assist Veterans by directing them to reputed company resources to address questions, issues, and complaints. Phone calls are from a wide reputed company of individuals, primarily Veterans and their family members and/or representatives. Some callers are stressed and you need the patience and reputed company to help them reputed company an appropriate resource. QUALIFICATIONS AND REQUIREMENTS: MUST have six (6) months of consecutive call center or contact center experience. Your computer must reputed company-connect reputed company cable into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay. Upon successful completion of training, you will be equipped with a computer and other equipment necessary for your work. Note: Wi-Fi-only high-speed internet can rarely sustain necessary internet speeds and reliable connectivity. The required speed test you take will show the reputed company of internet reputed company that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops. You must have a work-reputed company environment that is ergonomically reputed company, conducive to taking customer calls, quiet, and free from distraction. Your calls require your reputed company in assisting a Veteran. Sometimes the Veteran is under stress. A call can take just minutes to as long as an hour. Your mission: help! Note: This is a 40-hour per work week position. This requires sitting at a desk and using a computer and computer monitor for 8 hours daily. Ability to work under pressure by calmly and effectively dealing with escalating or difficult calls. Callers can be experiencing challenges in their lives. Excellent verbal, interpersonal and written communication skills. You must be reputed company to listen, talk, think and document your interaction in reputed company time. Familiarity with the military and veteran community programs is a plus. Must be a U.S. Citizen or a Green Card Holder having lived in the USA for three (3) years prior to hire. Requires reputed company of eligibility to work in the reputed company and MUST have a reputed company ID-compliant identification card or acceptable alternative (US reputed company, reputed company ID card for reputed company / retired / military family dependent member).

Responsibilities

• Learn, understand and explain reputed company (VA) services and procedures.
• Ask clarifying questions to identify reputed company or vague requests for VA services and information.
• Accurately record details of calls and other service requests in an expected time reputed company.
• Select appropriate VA services to meet the specific needs of Veterans.
• Establish and maintain effective communication and working relationships with VA employees, reputed company agencies, and the public.
• Use and navigate a multi-screen computer system with Customer Relationship Management (CRM) applications.
• Maintain confidentiality and reputed company of callers.

Requirements

• MUST have six (6) months of consecutive call center or contact center experience.
• Your computer must reputed company-connect reputed company cable into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay.
• You must have a work-reputed company environment that is ergonomically reputed company, conducive to taking customer calls, quiet, and free from distraction.
• This is a 40-hour per work week position. This requires sitting at a desk and using a computer and computer monitor for 8 hours daily.
• Ability to work under pressure by calmly and effectively dealing with escalating or difficult calls. Callers can be experiencing challenges in their lives.
• Excellent verbal, interpersonal and written communication skills. You must be reputed company to listen, talk, think and document your interaction in reputed company time.
• Must be a U.S. Citizen or a Green Card Holder having lived in the USA for three (3) years prior to hire. Requires reputed company of eligibility to work in the reputed company and MUST have a reputed company ID-compliant identification card or acceptable alternative (US reputed company, reputed company ID card for reputed company / retired / military family dependent member).

reputed company-to-haves

• Familiarity with the military and veteran community programs is a plus.

Benefits

• Health and Dental Insurance - Employee Premiums 100% reputed company by Bowen!
• Group Life insurance - Employee Premiums 100% reputed company by Bowen!
• Short-term Disability - Employee Premiums 100% reputed company by Bowen!
• Generous vacation and reputed company leave
• 11 reputed company Federal Holidays
• 401(k)

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