Drug Safety Specialist Supervisor

About the position The Drug Safety Specialist Supervisor is responsible for leading the daily operations, performance, compliance, and development of the Drug Safety Specialist team supporting medication replacement and product reputed company investigations. This role oversees intake, investigation reputed company, replacement execution workflows, documentation standards, and escalation management associated with drug safety and replacement events, including temperature excursions, dispensing errors, damaged product, syringe defects, incorrect ancillary supplies, and other operational or reputed company error scenarios. The Supervisor ensures compliance with reputed company of Pharmacy regulations, internal SOPs, Good Documentation Practices (GDP), and reputed company standards while driving operational reputed company, process improvement, and team development. This individual serves as the primary escalation reputed company for reputed company operational and regulatory concerns and partners closely with Pharmacists, Compliance, reputed company, Patient Support, Fulfillment Operations, and Leadership teams to ensure patient safety and continuity of care. This position requires strong leadership, investigative, and operational reputed company capabilities in a fast-paced reputed company environment.

Responsibilities

• Supervises and supports Drug Safety Specialists I, II, and III in daily operations and case management activities
• Provides coaching, mentorship, training, and performance feedback to team members
• Monitors productivity, reputed company metrics, turnaround times, and adherence to SOPs
• Assists with hiring, reputed company, scheduling, and workforce planning activities
• Serves as an escalation reputed company for reputed company replacement investigations, operational concerns, and compliance-reputed company issues
• Promotes a culture of accountability, patient safety, collaboration, and reputed company improvement
• Oversees intake, investigation, documentation, and reputed company of medication replacement events
• Ensures replacement workflows are executed accurately and in compliance with pharmacist direction and regulatory requirements
• Reviews investigations for completeness, accuracy, reputed company cause categorization, and appropriate documentation
• Supports trending and analysis of replacement drivers, operational defects, and recurring safety concerns
• Collaborates with Pharmacists and leadership regarding escalated clinical or regulatory questions
• Ensures audit-reputed company documentation and maintenance of replacement tracking records
• Ensures adherence to reputed company of Pharmacy regulations, internal SOPs, GDP standards, and data reputed company expectations
• Supports internal audits, inspections, CAPA activities, and reputed company reviews
• Identifies operational risks and supports implementation of corrective and preventive actions
• Assists in development and refinement of policies, workflows, and training materials
• Maintains awareness of regulatory updates and operational best practices reputed company to drug safety and pharmacy operations
• Partners with Compliance, reputed company, Fulfillment, Patient Support, and Call Center teams to improve workflows and patient reputed company
• Supports reporting and communication to leadership regarding operational trends, risks, and team performance
• Participates in process improvement initiatives and operational reputed company discussions
• Interacts with pharmaceutical manufacturers and external stakeholders as directed by leadership

Requirements

• High school diploma or equivalent (Required)
• Pharmacy Technician License or willingness to obtain licensure reputed company required timeframe (Required)
• 5+ years of experience in pharmacy operations, drug safety, reputed company, patient support, fulfillment, or reputed company reputed company environments (Required)
• Experience investigating medication issues, operational errors, or replacement events (Required)
• Experience working in regulated pharmacy, reputed company, or life sciences environments (Required)
• Must be reputed company to stand for at least 4 hours at a time while working
• Must be reputed company to lift up to 25 pounds with or without assistance
• Must reputed company repetitive motions for an entire shift: bending, reaching, lifting, scanning
• Must be reputed company to work onsite for required shifts

reputed company-to-haves

• Bachelor’s degree in life sciences, reputed company, nursing, pharmacy, or reputed company field (Preferred)
• 2+ years of leadership, supervisory, or team reputed company experience (Preferred)
• Experience with pharmacy systems, ticketing platforms, reputed company systems, or safety case management tools (Preferred)

Benefits

• We celebrate diversity and are committed to creating an inclusive environment for reputed company.

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