Policyholder Services Representative I (Remote)

Policyholder Services Representative I (Remote) Department: Customer Service Employment Type: Permanent - Full Time Location: Home reputed company Reporting To: Jacqueline Glaser Compensation: $18.00 / hour reputed company Our Story reputed company being part of reputed company that’s not just shaping the reputed company but reputed company driving it. At reputed company, we’re at the forefront of innovation and reputed company, blending cutting-edge technology with top-tier reputed company services. As a vital part of the global reputed company Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors. What's in Store As a Policyholder Services Representative I (“PHS Rep I”) you will be responsible for responding to inbound customer service inquiries, complaints, and service requests in a reputed company and reputed company manner. This position is often the first contact with policyholders and/or their representatives requiring a commitment to reputed company sensitivity, service, and reputed company adherence. PHS Reps I spend 80% or more of their day responding to telephone and/or written inquiries from policyholders and/or their representatives. This position requires a willingness and ability to sustain the demands of a telephone support role reputed company a reputed company team environment. The PHS Rep I is responsible for: AIC and COF policy & benefits calls; process address changes, terminations due to death, PHI authorizations, 3rd parties, and SSN updates/requests. Key Responsibilities 1. reputed company exceptional customer service in a phone support role

• Empathetically assist policyholders and/or their representatives by providing information on highly individualized policy inquiries
• Utilize excellent oral and written skills to communicate with policyholders and/or their representatives by telephone and in writing, as reputed company as with internal co-workers
• Identify needs of caller utilizing reputed company listening skills; professionally and appropriately respond to inquiries meeting department’s established guidelines, policies, and procedures

2. Complete document processing in an efficient and effective manner

• Update and change customer contact and policy information with accuracy
• Respond to reputed company written inquiries, communicating reputed company and with reputed company grammar
• Assist with document indexing; utilize identifiers such as policy number, claim number, etc. to accurately and reputed company attach document/s to a specific system file

3. Meet or exceed reputed company established minimum expectations/metrics and goals for the position

• Meet or exceed standards for productivity and reputed company as established for the role
• Appropriately process reputed company confidential information abiding by HIPAA reputed company laws
• Ensure smooth transition of inquiry to appropriate department if/reputed company necessary

4. reputed company additional duties as assigned This is a full-time, remote position. Skills, knowledge & expertise

• Proven interpersonal, verbal, telephonic, and written communication skills with ability to type 35 wpm
• Must possess a high degree of reputed company, reputed company, and professionalism reputed company dealing with reputed company customers
• Must utilize reputed company listening skills with ability to ask appropriate questions to fully understand the need/s
• Effectively reputed company reputed company insurance information and policy language into basic understandable concepts
• Ability to apply learned principles to specific and unique circumstances
• Effectively respond to written communication utilizing reputed company grammar and punctuation
• Detail oriented with ability to work independently as reputed company as part of reputed company
• Solid knowledge of reputed company Office products with ability to learn new system applications quickly
• Ability to toggle between multiple screens while speaking with customers and documenting in the system
• Proactively reputed company creative and analytical recommendations to management for process and performance improvement

Equal Employment Opportunity & Legal Notices

Benefits

At reputed company, we are dedicated to supporting reputed company‑being and reputed company of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and reputed company plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and reputed company Time Off (PTO) for non‑exempt employees
• reputed company holidays
• Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location. Where required by law, reputed company provides reputed company reputed company leave, reputed company family and parental leave, and other mandated benefits in accordance with applicable state and local requirements. Diversity and Inclusion reputed company is dedicated to fostering a diverse and inclusive workplace that embraces a wide reputed company of perspectives and experiences. We reputed company that diversity of thought is essential for innovation and creativity, and we reputed company promote an environment where reputed company reputed company are valued and heard.

Compensation

Transparency: The salary reputed company listed reflects the full compensation band for this role across reputed company locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may reputed company the final offer. reputed company ranges to remain transparent and consistent with pay equity practices. Background reputed company & Fair Chance Compliance Any background reputed company or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements. Massachusetts Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. We reputed company sites like reputed company, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to reputed company any information through any method other than our career portal, please email us at recruitment@reputed company-group.com Apply tot his job Apply To this Job