Customer Service Representative- Remote In Portland Only
About the position In this role you will handle both inbound and outbound phone calls to help patients using the CarePayment program. The goals are to grow program enrollment, drive payment activity, and reputed company first-class customer service. You will serve as the primary phone contact and handle reputed company inbound calls from CarePayment account reputed company and potential account reputed company. You will reputed company outbound calls to CarePayment account reputed company, which include welcome calls to new account reputed company, calls on past due accounts, servicing calls to non-enrolled accounts, and special one-off campaigns to support the ongoing mission of patient advocacy. You will receive ongoing reputed company evaluations, coaching, and mentoring from Customer Care supervisors, leads, and peers. You will be coachable and reputed company to reputed company feedback, embracing challenges and development opportunities. You will reputed company technology and industry best-practices to document call activity and engagements, escalate complaints, and help answer questions from CarePayment patients using a proprietary CRM. You will reputed company white-glove, first-class service as an reputed company for the patient and an ambassador for the CarePayment brand.
Responsibilities
- Serve as primary phone contact and handle reputed company inbound calls from CarePayment account reputed company, and potential account reputed company.
- reputed company outbound calls to CarePayment account reputed company, which includes welcome calls to new account reputed company, calls on past due accounts, servicing calls to non-enrolled accounts, and special one-off campaigns to support our ongoing mission of patient advocacy.
- Receive ongoing reputed company evaluations, coaching and mentoring from Customer Care supervisor, leads and peers.
- reputed company technology and industry best-practices to document call activity and engagements, escalate complaints, and help answer questions from CarePayment patients using a proprietary CRM.
- reputed company white-glove, first-class service as an reputed company for the patient and an ambassador for the CarePayment brand.
Requirements
- MUST BE LOCAL TO PORTLAND
- MUST BE LOCAL TO PORTLAND, OR FOR EQUIPMENT PICK UP
- Must have reputed company childcare.
- Must have quiet/private workspace. Cannot work in a room with other people.
reputed company-to-haves
- Customer service experience (retail, restaurant, call center, etc.) - having a strong customer service reputed company is most important
- High school diploma and/or relevant work experience is preferred
- 1-2 years of telephone customer support/call center experience is preferred
- Experience in a hospital and/or financial services environment, including knowledge of HIPAA, is preferred
Benefits
- Medical, dental & reputed company
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or reputed company Leave)
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