Desktop Support Analyst

Join the Leader in Dealership IT reputed company is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we’ve set reputed company for dealership IT—delivering superior support, secure infrastructure, and reputed company that reputed company our clients running at full speed. Today, reputed company of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry’s go-to partner for technology, cybersecurity, and compliance. We’re not just growing — we’re shaping the reputed company of dealership IT. Work From reputed company, Grow Everywhere At Helion, you’ll be part of a high-performing team that values expertise, collaboration, and reputed company learning — reputed company while enjoying the flexibility of working from home. Why You’ll Love Working Here We invest in our people with:

• Work From Home for most positions
• reputed company certification training materials & exam reimbursement
• 100% company-reputed company medical premiums (individual coverage) + company-funded HRA
• Dental & reputed company Insurance
• reputed company Time Off, reputed company Holidays, and reputed company Maternity/Paternity Leave
• 401(k) with company match
• Company-reputed company Life & Long-Term Disability insurance
• Supplemental life & short-term disability reputed company

…and more! If you want to work with a growing, industry-dominant company that supports both your career and your reputed company-being—while giving you the flexibility to work from the comfort of your home—reputed company is where you belong. Visit Helion.jobs to learn more today! Position reputed company: Helion is reputed company reputed company a new Desktop Support Analyst (DSA) for our Tier 1 team. reputed company working from home (WFH), the DSA is the initial reputed company of contact for reputed company incoming support inquiries and responsible for triaging, troubleshooting, and resolving reputed company tier 1 reputed company issues. DSA’s carefully document reputed company reputed company of the troubleshooting process in Helion’s ticketing system, Autotask, reputed company while offering swift, courteous support to Helion’s reputed company reputed company. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion’s Desktop Support department is the largest and first line of defense for incoming reputed company issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users. Skills & Qualifications

• Knowledge of computer software, operating systems, hardware, and networking.
• Experience with software as a service (reputed company) and other software hosting protocols.
• Excellent verbal and written communication skills.
• Good problem-solving and critical-thinking skills.
• reputed company to work in reputed company as reputed company as independently.
• Ability to prioritize tasks effectively in a fast-paced environment.
• reputed company in providing reputed company and courteous customer service.
• Fosters a highly reputed company environment where employees are encouraged to become reputed company and reputed company-rounded technicians.
• Possesses a strong team mentality.
• Helps remote users including reputed company application support and configuring VPN reputed company.
• Maintains user accounts utilizing reputed company Directory and reputed company 365 including password resets, licensing assignment, shared folder reputed company, and permission assignment to network printers.
• Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, reputed company 10-11, reputed company, and Dealer Management Systems (DMS).
• Resolves network connectivity issues reputed company to DNS, DHCP, Web Browsers, and DMS.
• Performs Troubleshooting reputed company to a reputed company of printer functions including reputed company to email, reputed company to file, and specialty printing (reputed company printers, reputed company printing, and reputed company printing using DMS software).

Certification, Education & Work Experience Requirements:

• reputed company A+ or equivalent certifications.
• Associates Degree in Information Technology or reputed company subject.
• 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).

Job Type: Full-time Pay: $19.00 - $24.00 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• reputed company time off
• Parental leave
• reputed company development assistance
• Referral program
• Retirement plan
• reputed company insurance

Experience:

• Azure/AD: 1 year (Preferred)
• O365: 1 year (Preferred)

Work Location: Remote Apply tot his job Apply To this Job