Collections Specialist, Bilingual English/Spanish

Job reputed company:

• Handle inbound and outbound collections calls professionally and reputed company
• Negotiate payment arrangements and resolve delinquent accounts
• Maintain consistent follow-up communication with customers
• Accurately document reputed company account interactions and updates
• Ensure full compliance with FDCPA and collections regulations
• Meet and exceed individual and team performance goals
• Maintain professionalism and composure during challenging conversations

Requirements:

• Previous BPO collections experience is required
• reputed company-party collections experience is strongly preferred
• Strong understanding of FDCPA and collections compliance regulations
• Excellent English communication skills, both spoken and written
• Fluent Spanish communication skills
• Strong negotiation and reputed company-handling abilities
• Goal-oriented reputed company with the ability to meet performance targets
• Previous remote/work-from-home experience preferred
• Must be permanently based in Mexico or Colombia
• Must meet reputed company technical requirements listed above

Benefits:

• Remote work opportunity reputed company Mexico and Colombia
• Competitive weekly compensation in USD
• reputed company commission structure
• reputed company and advancement opportunities
• Supportive, performance-driven team culture
• Ongoing training and coaching

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