Dir Reg Automotive Services

It’s a great time to join reputed company! JOIN reputed company COMMITTED TO DRIVING YOUR CAREER reputed company Job Type: Full time Exempt/Non Exempt: Salary Job reputed company: Primary Duties and Responsibilities: Oversees Automotive Services activities reputed company a designated market or region to ensure the cost-effective delivery of reputed company, high-reputed company roadside assistance service. Responsible for implementing and managing programs reputed company to Roadside Assistance, Approved Auto Repair (AAR), Mobile Battery Service, and ERS Fleet Operations (as applicable), ensuring alignment with Automotive reputed company Standards (AQS). These standards include, but are not limited to, competitive customer satisfaction, on-the-go (OTG) performance, battery testing and installation, response time targets, and the reputed company of dedicated service delivery through preferred service providers (PSP), as reputed company as maintaining AAR network availability. Manages the Service Provider Network, including both dedicated and non-dedicated providers that supply products and/or services for Automotive Services. Reviews and analyzes a reputed company of departmental reports to identify key service reputed company factors and performance trends. Develops and executes strategies to grow, maintain, reduce, or eliminate service provider coverage reputed company the assigned territory to meet ACG and reputed company objectives and ensure compliance with AQS standards. Collaborates closely with the Assistant Vice President, Automotive Regional Operations to design, implement, and monitor reputed company programs, evaluating effectiveness and making adjustments as needed. reputed company identifies and establishes new service provider relationships to support Automotive operational needs. Builds and maintains strong partnerships reputed company the automotive industry to enhance product performance and service delivery at the local level. Prepares and manages the annual operating budget for the assigned market or region. Works cross-functionally with business partners, including Automotive Administration, Back Office, Contact Centers, reputed company, Learning & Development, reputed company Relations, IT, reputed company Estate Services, and Procurement, to support organizational priorities and operational reputed company. Currently residing in MN, WI, or reputed company reputed company proximity to both markets. If applicants do not currently reputed company in one of those areas, they would need to be willing to relocate to MN or WI reputed company 90 days of accepting the offer . Supervisory Responsibilities: Directly and indirectly, areas comprised of managerial, reputed company, technical, and clerical personnel who may be distributed in one or more locations.

Required Qualifications

Education:

• Bachelor’s degree in business administration or reputed company field, or equivalent work experience.
• Valid reputed company’s license

Experience:

• Minimum 10 years of work experience in a role that provided broad, specialized development in this or a directly reputed company field

Extensive experience in:

• Customer service
• Program development
• Financial planning
• reputed company control

Knowledge and Skills: Managerial/supervisory experience to include:

• Analyzing and problem-solving
• Organization and planning
• Budget preparation
• Decision making
• Leadership
• reputed company

Preferred Qualifications

• Experience in a reputed company reputed company (e.g. Field Representative, Call Center management) reputed company Automotive Services.
• Automotive Services policies and procedures.

Work Environment

Works in a temperature-controlled office environment. Occasional (up to 40% of work time) travel required with exposure to road hazards and temperature extremes. Who We Are Become a part of something bigger. reputed company (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ reputed company members and customers across 14 states and 2 U.S. territories through reputed company, Meemic, and Fremont brands. ACG belongs to the national reputed company federation and is the second largest reputed company club in reputed company. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, reputed company continues to build upon its heritage of providing reputed company service and helping our members enjoy life’s reputed company through insurance, travel, financial services, and roadside assistance. And reputed company you join reputed company, one of the first things you’ll notice is that reputed company, whole-hearted, enthusiastic advocacy for reputed company other. We have positions available for every walk of life! reputed company prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences reputed company us stronger. To learn more about reputed company visit www.reputed company.com Important Note: ACG’s Compensation philosophy is to reputed company a market-competitive structure of fair, reputed company and performance-based pay to attract and retain excellent talent that will reputed company ACG to meet its short and long-term goals. ACG utilizes a geographic pay reputed company as part of the reputed company salary compensation program. Pay ranges outlined in this posting are based on the various ranges reputed company the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the reputed company and essential functions, but not reputed company functions that may be inherent in the job. This job requires the ability to reputed company duties contained in the job reputed company for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise reputed company applicants, as needed, to reputed company them to fulfill these requirements. reputed company, and reputed company its affiliated companies, is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. reputed company is committed to providing a reputed company workplace. Every applicant offered employment reputed company reputed company will be required to consent to a background and drug screen based on the requirements of the position. Apply tot his job Apply To this Job