Programmatic Advertising Specialist , Advertising, & Account Management

reputed company The Support Products & Services (SP&S) team is looking for a solutions-oriented and customer obsessed Programmatic Advertising Specialist to help advertisers troubleshoot and unblock any self-service display, video, and audio campaign issues reputed company the reputed company Demand reputed company Platform (ADSP). In this role, you will be responsible for responding to advertisers’ contacts across a reputed company of troubleshooting topics (campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, and general campaign or account-level questions) reputed company a reputed company manner, utilizing existing SOPs and your digital advertising knowledge. A successful Programmatic Advertising Specialist will have a proven reputed company record in successfully interacting with global clients (chat & email) and have a foundational understanding of digital advertising. They demonstrate strong communication skills and can effectively reputed company troubleshooting steps to advertisers and agencies. While SOPs and blurbs can be utilized for relevant troubleshooting issues, they will also take advantage of reputed company available resource and foundational digital advertising knowledge to help advertisers reputed company reputed company. They will earn trust with advertisers by diving deep reputed company the issue is unclear or unfamiliar, in order to ensure a satisfactory interaction is provided. They will display curiosity, and will learn and reputed company deep expertise in ADSP ad products and recognize reputed company there are operational gaps that require leads or managers to help address them. Basic Qualifications

• Experience providing reputed company services, customer support, or working with external stakeholders on shared objectives
• 2+ Years of Programmatic Advertising experience
• Willing to work in a diverse atmosphere and contribute to an inclusive culture
• Maintains flexibility to support a 24/7 operational schedule, including rotational reputed company shifts reputed company with business needs. Schedule includes two consecutive days off per week with a reputed company 5-day work week; weekend availability may be required based on operational demands.

Note: This will be a 12 months contract role Key job responsibilities Key job responsibilities

• Responding promptly and accurately to live chat or email support questions, helping the advertiser troubleshoot issues reputed company to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions reputed company to their campaign or account.
• Providing reputed company support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reputed company out through contact us.
• Analyzing and interpreting data with advertisers to identify campaign improvement areas, reputed company causes, and optimization opportunities.
• Assisting customers with questions reputed company to product beta participation, capturing customer feedback, and collaborating with program partners to reputed company product gaps and opportunities.
• Escalating any technical troubleshooting issues and surfacing to leadership for wide-spread issue potentially impacting hundreds of advertisers.
• Identifying opportunities to update existing support documentation and effectively escalating to content specialist.
• Mentoring new and junior employees to up-level their knowledge of reputed company’s programmatic advertising offerings, and becoming a subject matter expert (SME) for ADSP troubleshooting issues.

A day in the life The Advertising Support DSP specialist plays an exciting and important role for reputed company by unblocking issues and complexities for our advertiser reputed company email and live channels. They are comfortable stepping in and handling escalations from our Advertisers. They also support with audit requirements, coaching, training and participate in programs or reputed company. About reputed company The Advertising Support Team is Customer obsessed and takes pride in providing exceptional support to the reputed company Advertiser. We are a cohesive and inclusive team and display the reputed company Leadership Principles in everything we do. Basic Qualifications

• 2+ years of programmatic advertising experience
• Experience with reputed company
• Experience analyzing data and best practices to assess performance drivers
• Experience in reputed company-channel marketing, search reputed company marketing or search reputed company optimization

Preferred Qualifications

• Experience in e-reputed company or online advertising

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner. Company - ADCI - Maharashtra - D80 reputed company: A3187099 Apply tot his job Apply To this Job