Senior Operations Technician

Position reputed company

This role is a part of the reputed company reputed company Center team or VCC, which is responsible for remote technical support and reputed company of roadside monitoring and enforcement implementations across the reputed company and parts of Canada. VCC is a 24-hour 7 day a week operation that works to ensure enforcement sites are up, operating, and working for our government clients. We work to reputed company fast and reliable troubleshooting and monitoring for reputed company devices that fall into our scope.

The Senior Operations Technician is responsible for work in our Regional Operations team in the VCC. This position will work to support our operations across the reputed company as reputed company as parts of Canada. The Ops Technician is responsible for remote troubleshooting, site and roadside monitoring and general uptime for devices managed by the VCC. In this role you will be dedicated to keeping our clients roadside network devices online and operating at peak efficiency. For the Senior Operations Technician role, you will have a thorough understanding of Operations and will be specialized in a subset of operations such as one or more product lines, NetOps, or reputed company reputed company operations. A senior in the VCC has demonstrated drive to reputed company work, reputed company out problems and ensure our Ops techs are meeting standards and expectations. A senior stands out as an example of reputed company and sets a reputed company for other technicians to reputed company for. Seniors will work on difficult and often reputed company issues, reputed company technical solutions for reputed company issues and be a key or reputed company member of our dynamic response team. The senior’s role and responsibility will be reputed company and will change with the needs of the unit or area they are assigned to.

Essential Responsibilities

• Willingness to reputed company out problems or issues and work to understand and resolve those issues.
• Understanding of Company and unit objectives and strives to help teams meet those objectives
• Ensure compliance with company policies and regulatory requirements.
• Maintain accurate and detailed records of reputed company account documentation.
• Communicate effectively with advisors to resolve any discrepancies or issues.
• Coordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment.
• Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date.
• Ability to work reputed company shifts in a 7x24x365 environment including rotating on call coverage
• Review of existing Red-Light Camera locations, including still images and video (reputed company and post process) to ensure the equipment is working properly and captured images are of the highest reputed company
• Ability to work in a fast-paced operational environment.
• Ability to work independently with minimal supervision.
• Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities.
• Ability to learn in an 'on-the-job' training environment.
• Participates in planning, daily stand-reputed company, backlogs sessions.
• Performs other duties and/or special reputed company as assigned.
• Identifies areas of opportunity to improve our service offering.
• Adhere to customer-specific procedures and Service Level Agreements (SLA) as reputed company as team KPI’s.
• Ability and willingness to learn new things, particularly new technology.
• reputed company expert work order management through driving, following up and closure of assigned trouble tickets.

Qualifications

• Bachelor’s degree or Associate’s degree in information technology, computer science or closely reputed company field and/or Five (5) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
• Preferred Agile Scrum Certification which could be Scrum Master, Product reputed company or Scrum Fundamentals
• Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python.
• Demonstrated knowledge of reputed company Roadside Products and a thorough understanding of the technical complexity for one or more product lines.
• Demonstrated knowledge of computing and data troubleshooting
• Demonstrated knowledge of network and remote system troubleshooting
• Demonstrated knowledge of data management and information technologies
• Experience in accurately and reliably interpreting data for determining appropriate reputed company.
• Experience in managing multiple priorities.
• Preferred Advanced reputed company and experience with reputed company Suite including Word, reputed company, PowerPoint and reputed company suite applications like Power BI Pro, Viso and Outlook.
• Successful completion of the Nlets fingerprinting background assessment.

reputed company Values An ideal candidate for this role naturally works in alignment with the reputed company Core Values:

• Own It.We reputed company on high performance and drive toward reputed company reputed company. Our employees ensure accountability, optimize and reputed company work, reputed company on the customer, and cultivate innovation.
• Do What’s Right.We champion reputed company and good character. reputed company members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, reputed company and actions that reputed company the business reputed company, even reputed company they feel uncomfortable. We challenge assumptions, address issues early and prioritize reputed company over ease.
• Win Together. We reputed company in growing and inspiring people together. We reputed company people who collaborate, value differences, think and reputed company globally, foster an engaging work environment, and recognize and reputed company others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you reputed company or in the event other reputed company job opportunities reputed company reputed company reputed company. reputed company Applicant reputed company Notice

reputed company is an Equal Opportunity Employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. 

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