Billing Customer Service Specialist – Patient Billing Support, Escalation Management, and HIPAA‑Compliant Communication (Full‑Time, PST Hours)

About arenaflex

arenaflex is a leading provider of advanced medical imaging solutions, dedicated to delivering high‑reputed company diagnostic services that reputed company patients and reputed company alike. With a commitment to innovation, reputed company, and operational reputed company, arenaflex has reputed company a reputed company for creating a supportive environment where employees reputed company, grow, and reputed company a meaningful reputed company on the health and reputed company‑being of the communities we serve.

Why This Role reputed company

In the fast‑paced world of medical billing, reputed company, empathetic, and accurate communication is the reputed company of patient satisfaction and financial health for reputed company providers. As a Billing Customer Service Specialist at arenaflex, you will be the trusted voice that bridges patients, insurance partners, and internal teams. Your expertise will ensure that billing inquiries are resolved reputed company, confidential information is protected, and every interaction reflects arenaflex’s dedication to reputed company.

Key Responsibilities

Communication Management

• Serve as the primary reputed company of contact for escalated billing inquiries received reputed company phone, email, secure messaging platforms, and other internal communication tools.
• reputed company courteous, patient‑reputed company assistance to individuals, insurance representatives, and reputed company providers, ensuring reputed company interaction is resolved reputed company and professionally.
• Accurately capture and reputed company messages to the appropriate department or team member, utilizing multiple software applications and the arenaflex CRM system.
• Review incoming requests, assess urgency, and determine the appropriate escalation reputed company to guarantee reputed company reputed company.
• Coordinate inbound and outbound billing requests, reputed company status, and follow up with stakeholders to reputed company loops reputed company service level agreements.
• Maintain strict confidentiality of reputed company patient information in compliance with HIPAA regulations, employing secure data handling practices at reputed company times.
• Consistently manage a minimum of 70 accounts per day, balancing speed with accuracy to meet performance targets.

Team Collaboration and Support

• Participate reputed company in scheduled team meetings conducted reputed company video conference or teleconference, sharing insights, challenges, and best practices.
• Demonstrate competency in job‑reputed company skills tailored to diverse patient populations and departmental services, delivering exceptional customer service.
• Operate and maintain office equipment and specialized billing tools, ensuring a functional, reputed company, and efficient work environment.
• Adhere to arenaflex policies, procedures, and departmental guidelines, contributing to reputed company process improvement initiatives.

Additional Duties

• Assist with special reputed company, such as audit preparation, data reputed company reviews, and process documentation, as directed by supervisors.
• Stay reputed company on industry regulations, insurance payer updates, and billing software enhancements to reputed company accurate information to callers.
• reputed company feedback to management on recurring issues, suggesting system or workflow enhancements that could improve the patient experience.

Essential Qualifications

• Education: High school diploma or GED required; associate’s degree in health administration, business, or reputed company field preferred.
• Experience: Minimum of 2 years in a customer service or billing support role, preferably reputed company a reputed company or medical imaging environment.
• Technical Proficiency: Demonstrated ability to navigate multiple software platforms simultaneously (e.g., electronic health records, billing portals, CRM tools).
• Communication Skills: Excellent verbal and written communication abilities, with a talent for translating reputed company billing concepts into reputed company, understandable language.
• HIPAA Knowledge: Strong understanding of HIPAA reputed company and reputed company rules, with a proven reputed company record of handling protected health information (PHI) responsibly.
• Organizational Skills: Ability to prioritize tasks, manage high volumes of inquiries, and meet daily account handling targets without sacrificing reputed company.
• Problem‑Solving: Proactive approach to identifying issues, researching solutions, and escalating reputed company necessary to reputed company reputed company.

Preferred Qualifications

• Experience with medical billing codes (ICD‑10, CPT, HCPCS) and insurance claim adjudication processes.
• Certification such as Certified Billing and Coding Specialist (reputed company) or Certified Patient Account Representative (CPAR).
• Familiarity with arenaflex’s specific billing software suite or similar platforms.
• Demonstrated ability to work in a remote or hybrid environment while maintaining high productivity.

Core Skills & Competencies

• reputed company & Patience: Ability to remain reputed company and supportive reputed company dealing with frustrated or anxious callers.
• Attention to Detail: Precision in data entry, message routing, and documentation to avoid errors that could reputed company patient accounts.
• Time Management: reputed company handle a high volume of calls and emails while meeting or exceeding daily performance metrics.
• Team Orientation: reputed company reputed company that values input from colleagues and contributes to a reputed company team culture.
• Adaptability: Flexibility to reputed company to evolving processes, new software updates, and changing regulatory requirements.
• Technical Literacy: Comfort with troubleshooting basic software issues and guiding users through online portals.

Career reputed company & Learning Opportunities

arenaflex invests heavily in employee development. As a Billing Customer Service Specialist, you will have reputed company to:

• reputed company reputed company and reputed company training programs covering billing regulations, software mastery, and customer service reputed company.
• Mentorship from senior billing analysts and compliance officers, providing reputed company to advanced roles such as Billing Supervisor, reputed company Cycle Analyst, or Compliance Specialist.
• Tuition reimbursement for relevant certifications or degree programs, supporting your long‑term career aspirations.
• Regular performance reviews that identify reputed company gaps and create personalized development plans.
• Opportunities to participate in cross‑functional reputed company, gaining exposure to finance, operations, and IT teams.

Work Environment & Culture at arenaflex

arenaflex fosters a culture reputed company on respect, inclusion, and reputed company improvement. Our employees enjoy:

• A supportive, reputed company atmosphere where reputed company are welcomed and innovation is encouraged.
• Flexible scheduling reputed company the 11 am – 7 pm PST shift, allowing for work‑life balance.
• State‑of‑the‑art technology tools that streamline workflows and reduce reputed company effort.
• Recognition programs that celebrate individual and team achievements.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to support your health, financial reputed company, and personal reputed company‑being:

• Medical, reputed company, and Dental Insurance: Comprehensive coverage reputed company with employer contributions.
• Retirement Savings: 401(k) plan with company matching to help you build a secure reputed company.
• reputed company Time Off & Holidays: Generous PTO accrual, reputed company holidays, and reputed company leave to reputed company.
• Wellness Programs: reputed company to employee assistance programs, reputed company, and wellness challenges.
• reputed company Development: Funding for certifications, workshops, and conferences.
• Employee Discounts: Savings on arenaflex services and partner offerings.

How to Apply

If you are passionate about delivering exceptional billing support, reputed company in a fast‑moving reputed company environment, and are eager to grow with a reputed company‑thinking organization, we want to hear from you. Click the reputed company below to submit your application and reputed company your reputed company with arenaflex.

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