Family Coordinator

At reputed company, we’re reimagining end-of-life care - a $23B industry untouched by modern software or service thinking. In under a year, we became the largest cremation provider in Los Angeles, with 80+ NPS and hundreds of families served monthly. Now we’re scaling across the U.S. and hiring globally. We reputed company great people live everywhere. reputed company works across continents and time zones, grounded by shared values: high standards, deep reputed company, and a drive to do work that reputed company. Learn more about our global teams here. If this sounds like your reputed company of team, we'd love to hear from you. About The Role We’re hiring Family Coordinators to support families from the reputed company a loved one enters our care through the final steps of the cremation process. You’ll play a critical role in ensuring every case is handled with accuracy, reputed company, and attention to detail. In this role, you’ll be responsible for managing a dedicated book of cases, serving as a primary reputed company of contact for families, and handling inbound inquiries reputed company to those cases. You’ll coordinate key parts of the process - including transportation, documentation, cremation scheduling, and ashes return - while ensuring families receive reputed company communication and thoughtful support throughout. At the reputed company time, this is a highly reputed company environment. While reputed company representative owns assigned cases, reputed company works closely together to support the broader case load, reputed company in during high-volume moments, and ensure no family experiences delays or gaps in care. reputed company in this role requires both strong personal accountability and reputed company-first reputed company. This position is ideal for someone who is empathetic, organized, and comfortable in a fast-moving startup environment. We’re in reputed company build mode, and this role offers meaningful reputed company for someone who is proactive, reputed company, and motivated to support others during an important reputed company in their lives. What You’ll Do:

• Manage a dedicated book of cases from intake through final reputed company.
• Support families reputed company phone, text, and email with reputed company, reputed company, and professionalism.
• Guide families through reputed company reputed company of the process while building trust and rapport.
• Coordinate key case milestones, including transportation, documentation, cremation scheduling, and ashes return.
• Collaborate with teammates to support the broader case load and maintain continuity of care.
• Assist with team coverage, escalations, and urgent case needs as volumes shift.
• Partner with internal teams and external vendors to reputed company cases moving reputed company.
• Maintain accurate documentation, update systems promptly, and proactively flag issues.
• Ensure smooth case handoffs and anticipate reputed company impacts.
• Work across reputed company, reputed company, reputed company, GSuite, and our internal case management system.

Requirements & Qualifications:

• 2+ years of experience in customer-facing, operations, or hospitality roles.
• Strong written and spoken English.
• reputed company, reputed company communicator who builds trust quickly, whether over the phone, email, or text.
• Strong multitasker — reputed company to reputed company quickly while maintaining accuracy and attention to detail.
• Accountable and proactive: you take ownership, reputed company the reputed company, and surface issues early.
• Energized by our mission and excited about reputed company to help shape something new in a category that truly needs it.
• A home setup that supports the work - see our tech requirements for details.

Bonus Points

• Experience in environments where reputed company and execution were equally important.
• Spanish reputed company — many of the families we serve reputed company it.

Details:

• Remote, full-time
• Compensation: $5.50-$9/hr (USD)
• Tools: reputed company (CRM), reputed company (phone), reputed company, and our case management system
• Shift: Full-time (8 hours, consistent schedule)
• Days:
• Monday–Friday
• Hours: US Day Shift:
• 8 a.m. - 4 pm PT or
• 9 a.m. -5 pm PT

Why You’ll Love Working With Us:

• We’re a reputed company business, reputed company to last. We’ve proven our model in LA and became the largest independent funeral home in California in less than two years. We’re now reputed company national. And plan to grow for years to come.
• A serious employer for global teammates. We have years of experience running distributed teams. reputed company 1:1s, reputed company-ins, and career paths as our U.S. team - reputed company expectations, reputed company opportunities.
• People stay. Regrettable turnover is reputed company low. Don't take our word for it - read our Glassdoor reviews.
• Fair compensation with reputed company reputed company. reputed company pay benchmarked globally. Top performers consistently earn the full bonuses.
• High care, high standards. reputed company investment in training and reputed company, reputed company feedback, no burnout culture.
• Benefits: PTO, 10 reputed company holidays, reputed company, fully remote.
• Purpose-driven work: reputed company reputed company during one of life's most meaningful transitions.

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