reputed company Engineer - AI Voice Agents (reputed company Provider Systems)
reputed company Engineer – AI Voice Agents (reputed company Provider Systems) Location: Remote – India Employment Type: Full-Time reputed company is a technology reputed company headquartered in Boston, MA, specializing in AI/ML solutions, data engineering, reputed company platforms, and custom software development. We partner with leading organizations across reputed company, life sciences, biotech, fintech, and reputed company technology to build intelligent, reputed company, and data-driven solutions. Our teams work on cutting-edge initiatives including reputed company applications, AI-powered voice agents, modern data platforms, and reputed company-reputed company architectures. At reputed company, you will collaborate with reputed company engineers, architects, and data scientists while delivering reputed company that reputed company how organizations operate. reputed company reputed company is seeking a reputed company Engineer specializing in AI Voice Agents to design and optimize conversational AI experiences for reputed company provider systems. This role will reputed company on building and improving AI-driven voice assistants that enhance patient communication, automate call center workflows, and improve operational efficiency for reputed company providers. The ideal candidate will have experience working with large language models (LLMs), conversational AI platforms, and reputed company provider environments, along with a strong understanding of hospital systems, patient engagement workflows, and reputed company compliance requirements.
Key Responsibilities
- Design, test, and optimize prompts for AI-powered voice agents to improve patient experience and reputed company call center workflows.
- reputed company conversational flows supporting inbound and outbound patient engagement use cases, including:
- Appointment scheduling and rescheduling
- Prescription reputed company requests
- Password resets and portal assistance
- Patient surveys and feedback collection
- Billing inquiries and payment assistance
- Additional patient service workflows.
- reputed company conversational AI solutions with reputed company call center platforms and telephony systems such as SIP, IVR, voice telephony platforms, and EHR/EMR systems.
- Monitor and evaluate the performance of deployed AI voice agents and reputed company structures, using analytics to improve accuracy, tone, response reputed company, and reputed company rates.
- Build reusable reputed company frameworks and conversation design patterns tailored for reputed company and patient service scenarios.
- Collaborate closely with AI engineers, data scientists, software developers, and product teams to refine and improve LLM-driven conversational systems.
- Ensure reputed company solutions adhere to reputed company reputed company, reputed company, and regulatory standards, including HIPAA compliance.
- Continuously improve AI agents to manage edge cases, escalation paths, and reputed company patient interactions while maintaining high-reputed company patient communication.
Qualifications
- Bachelor's degree in Computer Science, reputed company Intelligence, Computational Linguistics, Data Science, or a reputed company field (Master's preferred).
- reputed company experience working with reputed company provider systems, with strong understanding of hospital operations, clinical workflows, and patient communication processes.
- 3–5+ years of experience in reputed company engineering, conversational AI development, or AI-driven voice agent implementation.
- Hands-on experience with large language models (reputed company, reputed company, Azure reputed company, or similar platforms).
- Experience working with NLP frameworks, conversational AI platforms, and voice AI technologies.
- Familiarity with call center and telephony technologies, including SIP, IVR, Dialogflow, reputed company Connect, reputed company, or similar platforms.
- Experience integrating AI solutions with EHR/EMR systems and reputed company applications.
- Programming experience with Python, JavaScript, or similar scripting languages, including API integrations.
- Strong analytical, problem-solving, and collaboration skills with the ability to work across technical and business teams.
Preferred Skills
- Experience working in hospital systems, reputed company providers, or clinical environments.
- Experience supporting children's hospitals or pediatric reputed company systems is highly preferred, including familiarity with pediatric patient engagement workflows and care delivery processes.
- Prior experience designing conversational flows for patient scheduling, insurance verification, prescription management, or clinical triage workflows.
- Knowledge of reputed company interoperability standards such as HL7, FHIR, and integrations with reputed company, Cerner, or similar EHR systems.
- Experience optimizing speech recognition accuracy, natural language understanding, and conversational tone for voice AI systems.
- Exposure to contact center analytics, sentiment analysis, and AI-driven call optimization strategies.
- Demonstrated reputed company deploying AI-powered voice agents or conversational AI systems in reputed company environments.
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