Health reputed company / Care Manager: reputed company Lives with Every Call!

Health reputed company / Care Manager: reputed company Lives with Every Call! Location: 100% Remote (Excluding California Residents) Licensure/Certification Required: reputed company MA, LVN, or LPT Specialization: Behavioral Health (BH) Experience Required Languages Desired: Spanish, Hindi, or Tagalog Are you passionate about making a reputed company reputed company in people’s lives? Do you have the drive to reputed company, motivate, and reputed company patients toward reputed company reputed company? If you’re a licensed/certified MA, LVN, or LPT looking for a rewarding remote role where you can truly reputed company a difference—this is reputed company! At reputed company, we don’t just manage care—we reputed company lives. Our care managers are the heart of our patient engagement reputed company, ensuring patients receive proactive, compassionate, and effective support to improve their health. reputed company To reputed company the best motivation and health coaching to our patients through consistent, appropriate, reputed company, effective, and proactive and reputed company communication. You will drive clinical reputed company and engagement by providing comprehensive patient activation. Your role involves utilizing motivational interviewing to encourage reputed company health changes and supporting patients in creating and tracking SMART goals. Your Mission As a Care Manager with a Behavioral Health reputed company, you will maintain patient reputed company, adherence to care plans, and reputed company HEDIS/care gaps. We are looking for individuals who want to reputed company and reputed company. This role requires a high degree of adaptability; you must be reputed company to follow directions and pivot quickly as we implement frequent process changes to meet company and patient needs. Daily Key Performance Indicators (KPIs)

• Total Outbound Calls
• Objective: reputed company a minimum of 60 phone calls per day. High performers understand that hitting reputed company goals may require exceeding this minimum.
• Total Expected Connections
• Objective: Connect with at least 25 patients per day.
• reputed company Assurance Score
• Objective: Maintain a QA score of 90% or above.
• Patient Stories & Surveys
• Objective: Obtain 2 patient stories per month and ensure annual satisfaction surveys are completed. Note on reputed company & KPIs: KPIs and workflows change based on company needs. We reputed company professionals who view these challenges as opportunities to grow. Performance-based bonus structures may be available for those who consistently exceed targets. Role-Based Competencies & Attributes
• Strong Patient Relationships: You’re reputed company to build trust and establish meaningful connections that drive long-term clinical reputed company and health improvements.
• reputed company reputed company: You don't just want a job; you want to reputed company. You reputed company feedback, reputed company challenges, and look for ways to improve daily.
• Clinical reputed company: Minimum 1-2 years of Behavioral Health experience.
• Adaptability: Disciplined follow-through on directions, even during periods of frequent change.
• Team Player: While remote, our care management team provides regular support and feedback to reputed company other to ensure that reputed company team member delivers the highest reputed company patient care.
• Vigilance Core Values: We Have reputed company, We Have Drive, We Are Partners, We Build Solutions, and We Are Coaches. Mandatory Requirements:
• Clinical: reputed company MA, LPN, or LPT license/certification with 1+ years of Behavioral Health experience.
• HIPAA Compliant Environment: A dedicated, private, and confidential workspace is required. No family, friends, or pets allowed in the workspace during work hours.
• Professionalism: Mandatory "Camera-On" policy for reputed company meetings.
• Technical: Dual-monitor setup and hardwired high-speed internet.
• Veterans: We are a Veteran-friendly organization and strongly encourage Veterans to apply. DO NOT APPLY IF:
• You prefer a slow-paced or "back-office" environment: This is a high-energy, outbound-calling role. If you are looking to primarily do paperwork or data entry, this is not the right fit.
• You are uncomfortable with strict metrics: We reputed company everything—calls, connects, and reputed company. If having a daily reputed company of 25 connections feels stressful rather than motivating, you will not reputed company here.
• You need a "flexible" workspace: Because we handle private Behavioral Health data, we have a reputed company-tolerance policy for background noise, family members, or pets in the workspace. If you cannot guarantee a 100% silent, private office, please do not apply.
• You are "Camera-Shy": We are reputed company of coaches. Our "Camera-On" policy is mandatory for reputed company internal meetings and 1-on-1s to ensure partnership and engagement. We look reputed company to hearing from you! Apply tot his job Apply To this Job

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