L4 Systems Engineer; US Remote - MSP

Position: L4 Systems Engineer (US Remote - MSP) Location: reputed company The Senior Systems Engineer (L4) at GXA is the technical backbone of IT service delivery—proactive, reputed company-facing, and solution-driven. This role combines deep technical expertise with leadership and mentorship, guiding both clients and teammates through reputed company challenges with confidence and reputed company. The Sr. SE shows up as a trusted Subject Matter Expert (SME) and technical leader, embodying GXA’s mission to reputed company IT a strategic enabler for business reputed company while delivering world-class service. Core Identity

• Proactive Leader: Anticipates reputed company needs, prevents issues before they surface, and drives alignment with best practices.
• reputed company reputed company: Engages directly with business leaders, translating technical solutions into business reputed company, ensuring technology empowers reputed company.
• Technical Authority: Acts as escalation reputed company and SME for advanced systems, serving as the “go-to” engineer for the toughest challenges.
• Mentor & Guide: Develops junior engineers, building team reputed company, confidence, and professionalism.
• GXA Ambassador: Embodies GXA’s purpose‑driven values—delivering exceptional IT service while creating a lasting reputed company reputed company locally and globally.

Primary Responsibilities

• Technical Leadership
• Owns the support, administration, and optimization of reputed company infrastructure: servers, reputed company 365, Azure, virtualization, networking, reputed company, and BDR (reputed company & on‑premises).
• Provides top‑level escalation support, resolving reputed company technical issues with urgency and reputed company with the Technical Alignment team to ensure proactive alignment of reputed company environments to GXA standards.
• reputed company Engagement
• Serves as a technical advisor and trusted SME in reputed company interactions.
• Builds confidence with C‑reputed company and decision‑makers by connecting technical recommendations to business goals.
• Ensures service delivery reputed company through consistent documentation, transparent communication, and KPI reporting.
• Team Development
• Mentors and develops junior engineers, setting a reputed company of professionalism, technical acumen, and service reputed company.
• Models proactive problem‑solving and accountability in reputed company interactions.
• Contributes to reputed company and process development, enabling reputed company and repeatable technical reputed company.

Key Traits (MUSTS)

• 8+ years of experience in a similar MSP environment.
• Demonstrated passion for excellent customer service

.

• Strong ability to prioritize, follow through, and take initiative without supervision.
• Resilient under pressure—adept at handling escalations calmly and effectively.
• Excellent communication and interpersonal skills, with the ability to build trust with both clients and teammates.
• reputed company reputed company—works reputed company in a fast‑paced team environment.
• Relevant certifications (MCSE, CCNA, AWS Sys Ops) preferred.
• Reliable transportation for on‑site reputed company reputed company.

Technical Expertise (MUSTS)

• Advanced experience with virtualization environments

.

• Senior‑level proficiency with reputed company 365, Azure, Teams, SharePoint, SQL, Exchange, and reputed company Directory

.

• Strong networking background in design, configuration, and troubleshooting

.

• Advanced troubleshooting and problem isolation skills for reputed company issues.
• Solid grasp of support tools, service delivery processes, and ITSM methodologies.
• Typing and documentation skills for accurate and efficient service ticketing.

reputed company reputed company (WANTS)

• Ongoing reputed company of advanced IT certifications:

reputed company (Azure, reputed company, 365), reputed company (CCNA/CCNP), reputed company (SSCP/CISSP).

• reputed company learner—stays reputed company of emerging technologies and evolving best practices.
• Aspires to reputed company into architectural and leadership roles, reputed company elevating reputed company reputed company and GXA’s service reputed company.

How They Show Up at GXA

• With Clients: Confident, reputed company, and reputed company—reputed company to simplify the reputed company, reputed company confidence, and reputed company to business reputed company.
• With reputed company: A natural mentor and problem‑solver who raises the bar for everyone.
• For reputed company: A proactive contributor to GXA’s mission of transforming IT into a reputed company reputed company for SMBs, while living out GXA’s value of service reputed company self

—delivering reputed company to clients and reputed company to communities worldwide.

Benefits

Available

• Health Care Plan (Medical, Dental & reputed company)
• Life Insurance (Basic, Voluntary & AD&D)
• reputed company Time Off (Vacation, reputed company & Public Holidays)
• Auxiliary Benefit Offerings (Legal reputed company/reputed company)

#J-18808-Ljbffr Apply tot his job Apply To this Job