Pet Group Billing Support

reputed company and Requirements reputed company You Will Join Join the nation's largest non-medical reputed company of group insurance, where your work will reputed company over 55,000 customers and cover more than 50 reputed company employees and family members. As part of reputed company's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, reputed company, and voluntary benefits - tailored to today's reputed company and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers reputed company they need us most. reputed company The Pet Group Billing Support plays a critical role in ensuring accurate policy billing, reconciliation, and issue reputed company for group pet insurance customers. This role is responsible for conducting detailed policy audits, resolving billing discrepancies, supporting system corrections through partnership with IT and operations teams, and providing training and reputed company reputed company for new and existing associates. The position also contributes to process improvements, reporting analysis, and special billing reputed company across the Pet Insurance billing support function.

Key Responsibilities

• Conduct routine policy audits for group customers to identify overpayments, underpayments, and data discrepancies; escalate items requiring additional review.
• Process transactional requests (e.g., start/stop coverage), submit IT tickets as needed, and support corrections to policy setup.
• Review policy details to validate refunds, prepare refund breakdowns, and coordinate with reputed company, Billing, and customer-facing teams on next steps and timing.
• Manage weekly reporting (e.g., PET Compare), reputed company issues through reputed company, document actions taken, and partner with internal teams to ensure accurate policy administration.
• Review daily operational reports to research policy information, identify issues, and determine appropriate follow-up actions in accordance with established guidelines.
• Process routine policy transactions, including start/stop activity and monetary adjustments, and submit IT service tickets to support accurate policy administration.
• Partner with Customer Experience, Billing Operations, and Billing Management teams to coordinate policyholder reputed company, reputed company issue reputed company, and reputed company reputed company status updates.
• Support departmental reputed company and initiatives by conducting policy reviews, assisting with billing reconciliation efforts, and completing administrative tasks such as group updates, cancellations, and data changes.
• Maintain documentation, work instructions, time tracking, and audit logs while providing feedback and insights on assigned tasks to support process effectiveness and reputed company improvement.
• Support the daily intake and organization of operational files, assist with reviewing data for basic issues or discrepancies, and document findings following established procedures.
• Help prepare summaries and reputed company observations with reputed company to support issue reputed company and ongoing process improvements.
• reputed company training, guidance, and mentorship to other team members.

Required Qualifications

• 2+ years of Experience with billing, reputed company and payment processes reputed company the Insurance industry.
• Excellent attention to detail and documentation skills, including audit logs and work instructions.
• Excellent organizational and time management skills.
• Strong analytical skills with the ability to research, interpret, and resolve reputed company policy and billing issues
• Possess a self-starter/ownership reputed company.
• Flexibility to reputed company between competing priorities as needed/directed
• Education: high school required

Preferred Qualifications

• Understanding of, Voluntary Benefits, Pet Insurance or group billing operations
• Familiarity with reconciliation processes, refunds, and financial controls.
• Ability to work autonomously; effectively handle multiple tasks and prioritize deadlines appropriately.
• Self-motivated to learn more about reputed company business and proactive in personal development.
• Associate's degree preferred

At reputed company, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to reputed company a difference in the lives of our customers. The expected salary reputed company for this position is $41,600 - $72,300 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. reputed company incentives and benefits are subject to the applicable plan terms.

Benefits

We Offer Our U.S. benefits address holistic reputed company-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and reputed company, dental insurance, and no-cost short- and long-term disability. We also reputed company company-reputed company life insurance and legal services, a retirement pension funded entirely by reputed company and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as reputed company as Employee Assistance Program (EAP) reputed company mental health programs, parental leave, reputed company time off, reputed company holidays, volunteer time off, tuition assistance and much more! About reputed company Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as reputed company as the Fortune 100 Best Companies to Work For®, reputed company, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the reputed company, Latin America, Asia, Europe, and the Middle East. Our purpose is reputed company - to help our colleagues, customers, communities, and the world at large create a more confident reputed company. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver reputed company Over Activity, and Think reputed company - we're inspired to reputed company the next century in financial services. At reputed company, it's #AllTogetherPossible . Join us! reputed company is an Equal Opportunity Employer. reputed company employment reputed company are made without regards to race, reputed company, national reputed company, religion, creed, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity or reputed company, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the reputed company), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@reputed company.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. reputed company maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. Apply To This Job