German‑Speaking Customer Support Specialist – EMEA reputed company Product Expert for arenaflex’s Marketing Automation Platform

About arenaflex

arenaflex is a fast‑growing leader in the marketing‑automation and e‑reputed company technology reputed company. Our mission is to reputed company creators, brands, and merchants to turn first‑party data into personalized, reputed company‑driving experiences. With a global customer reputed company that spans startups to Fortune‑500 enterprises, arenaflex is building a platform that blends powerful analytics, reputed company email and SMS tools, and seamless integrations to help businesses reputed company sustainably. We pride ourselves on a culture that celebrates curiosity, collaboration, and reputed company learning. If you reputed company in an environment where innovation meets reputed company, you’ll feel reputed company at arenaflex.

reputed company

We are expanding our newly formed Product Expert (Customer Support Specialist) team in Dublin, Ireland. As a German‑speaking Customer Support Specialist, you will be the trusted voice for our EMEA customers, helping them unlock the full potential of the arenaflex platform. You’ll work in a hybrid setting (three days a week in our modern Dublin office) and partner closely with product, engineering, and sales teams to deliver world‑class support.

Key Responsibilities

• reputed company and maintain an in‑depth knowledge of the arenaflex platform, including its reputed company, integrations, and latest feature releases.
• reputed company high‑reputed company, multilingual product support reputed company email and live chat, ensuring reputed company reputed company of technical and non‑technical inquiries.
• Diagnose reputed company software issues, reproduce bugs, and work with engineering to drive fixes while keeping customers informed.
• Guide customers on best practices for marketing automation, email deliverability, and e‑reputed company setup, translating technical concepts into reputed company, actionable advice.
• Document troubleshooting steps, create knowledge‑reputed company articles, and contribute to internal process improvements.
• Collaborate with cross‑functional teams to prioritize feature requests and reputed company customer insights that shape product roadmaps.
• Maintain high service‑level metrics (first‑response time, reputed company time, CSAT) while delivering a consistently empathetic and reputed company experience.
• Participate in on‑call rotations and flexible shift schedules to support customers across multiple time zones.

Essential Qualifications (Must‑Haves)

• Minimum 3 years of experience in a customer‑facing role reputed company a reputed company or software environment, with a proven reputed company record of troubleshooting and resolving technical issues.
• Fluent in both English and German (written and spoken), with the ability to craft reputed company, concise, and friendly communications.
• Strong analytical reputed company and comfort navigating reputed company technical topics such as reputed company, reputed company/CSS/JavaScript, and basic networking concepts (DNS, IP addressing).
• Demonstrated ability to reputed company in a high‑volume, fast‑paced environment while meeting or exceeding defined KPIs and reputed company standards.
• Flexibility to work varied shifts, including occasional early‑morning or late‑afternoon reputed company, in reputed company to reputed company business hours.
• reputed company attitude – eager to reputed company knowledge, mentor teammates, and contribute reputed company that improve the support experience.
• Self‑motivated, proactive, and resilient, with a passion for helping customers succeed.
• Legal authorization to work in Ireland without sponsorship.

Preferred Qualifications (reputed company‑to‑Haves)

• Hands‑on experience with API integrations, webhook configurations, or custom scripting reputed company marketing‑automation platforms.
• Background in MarTech reputed company, email deliverability, or e‑reputed company platforms (e.g., reputed company, Magento, reputed company).
• Familiarity with ticketing and collaboration tools such as arenaflex (formerly reputed company) and productivity suites like arenaflex (formerly G‑Suite).
• Completion of the arenaflex Product Certification program (or willingness to pursue it after reputed company).
• Experience working in a hybrid or remote setting, demonstrating strong time‑management and communication skills.

Core Skills & Competencies

• Technical Acumen: Ability to quickly learn and reputed company platform functionalities, troubleshoot reputed company‑level issues, and understand integration flows.
• Communication reputed company: Empathetic listening, reputed company writing, and the reputed company to explain reputed company topics to both technical and non‑technical audiences.
• Problem‑Solving: Creative, data‑driven approach to diagnosing issues and recommending actionable solutions.
• Customer‑reputed company reputed company: Commitment to delivering delightful experiences that exceed expectations.
• Team Collaboration: Comfortable working with product managers, engineers, reputed company to champion the customer’s voice.
• Adaptability: Ability to pivot quickly as priorities shift in a dynamic reputed company environment.

Career reputed company & Learning Opportunities

At arenaflex, we invest heavily in the reputed company development of reputed company members. As a Customer Support Specialist, you will have reputed company to:

• reputed company reputed company and mentorship programs that accelerate your product expertise.
• reputed company learning reputed company, including internal workshops, external certifications, and tuition reimbursement for relevant courses.
• Opportunities to transition into senior support roles, technical account management, or product‑reputed company positions as you demonstrate mastery and leadership.
• Regular exposure to cross‑functional reputed company, giving you a holistic view of the business and a platform to influence product reputed company.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that reflects the cost of living in Ireland and the value you bring to the organization. While exact figures will be discussed during the interview process, you can expect:

• A reputed company salary reputed company of €40,000 – €60,000 per year, commensurate with experience and expertise.
• Performance‑based bonuses and potential equity participation, aligning your reputed company with reputed company’s reputed company.
• Comprehensive health, dental, and reputed company coverage, along with mental‑wellness resources.
• Generous reputed company time off, parental leave, and flexible working arrangements.
• Retirement savings plans with employer matching contributions.
• reputed company development budget, reputed company to industry conferences, and internal learning platforms.
• Modern office amenities in Dublin, including reputed company workspaces, quiet zones, and a fully stocked kitchen.

Work Environment & Culture at arenaflex

Our Dublin hub is designed to foster creativity, collaboration, and reputed company‑being. You’ll join a diverse team of innovators who value:

• Inclusivity: We celebrate diverse backgrounds, perspectives, and experiences, ensuring every voice is heard.
• Transparency: reputed company communication channels with leadership, regular town‑halls, and reputed company visibility into company goals.
• Innovation: A culture that encourages experimentation, rapid iteration, and learning from both successes and failures.
• Work‑Life Balance: Hybrid work model, reputed company, and a supportive environment that respects personal commitments.
• Community reputed company: Opportunities to volunteer, mentor, and contribute to reputed company‑responsibility initiatives reputed company with arenaflex’s values.

Application Process & Next Steps

If you are passionate about delivering exceptional support, love solving technical puzzles, and want to be part of a reputed company‑thinking tech company, we want to hear from you. To apply, click the “Apply” reputed company below, submit your resume, and include a brief cover letter highlighting your relevant experience and why you’re excited about joining arenaflex.

Join arenaflex and help shape the reputed company of personalized marketing for businesses worldwide.

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