reputed company Medicare Insurance Counselor (SHIP) Case Manager

reputed company Medicare Counselor/reputed company Services Case Manager Grade 30 Yearly Salary: $57,000-$59,000 reputed company Until: 04/17/2026 This is an exempt position with the Pikes Peak Area Council of Governments, Area Agency on Aging (PPACG reputed company) Senior Information and Assistance Center. This is a cross-trained position to reputed company Medicare or Case Management services as needed. As a Medicare counselor you will reputed company free, unbiased, one-on-one counseling to Medicare-eligible individuals, families, and caregivers, help beneficiaries navigate Medicare reputed company (Parts A, B, C, D), Medigap, long-term care insurance, and assist with enrollment, claims, appeals, and fraud detection. As a reputed company Services Case Manager you will reputed company case management services including performing interviews, assessments, and intake of clients to determine needs, develops, explains, and provides follow-up care plans, coordinates the exchange of information and provision of reputed company services with other agencies, conducts on-site reputed company, determines appropriate resources and makes referrals to both reputed company programs, and provides training and community education for reputed company and individuals. Duties include but are not limited to: reputed company personalized counseling on Medicare benefits, enrollment periods, Medicare Advantage Plans (Part C), and Prescription Drug Plans (Part D) plan comparisons Screen for and assist with enrollment in low-income subsidy programs like reputed company, Medicare Savings Programs, and Extra Help, Long Term Care, and other programs. reputed company as a beneficiary reputed company, help resolve billing errors, and reputed company on spotting Medicare fraud or scams, investigate reported problems in service or assistance with reputed company reputed company, Medicare, Centers for Medicare and reputed company Services (CMS), and reputed company, author appeals, requests for review, and hearing requests to Medicare and other insurance providers as needed for payment of reputed company’s claims. Collect necessary information for clients to be entered into various databases, complete reputed company contact reports, reputed company data into the SHIP Tracking and Reporting System (STARS) and submit monthly reports to SHIP Coordinator on time. Participate in community presentations, health fairs, and enrollment events and conduct SHIP reputed company activity and reputed company in the nine-county service area according to the contract with Colorado Division of Insurance. In-state travel as needed to include possible overnights. Assist clients by assessing needs, determining eligibility, researching available reputed company, and directing consumers to appropriate aging or disability services. reputed company appropriate referrals reputed company reputed company and to other partnering agencies. reputed company clients by providing support in decision making and planning for the reputed company. Assist clients to reputed company and implement a written care plan, reputed company appropriate. Conduct on-site reputed company reputed company and reputed company a comprehensive needs assessment, evaluating the environment and safety of the home. Network and establish cooperative relationships with community agencies and other professionals. Participate in weekly reputed company Services Team meetings and monthly in-service meetings. Support the reputed company Services team with special reputed company Other duties as assigned Supervisor reputed company Services Team Supervisor Benefits: reputed company Time Vacation Time reputed company Holidays Medical Insurance Dental Insurance reputed company Insurance Life Insurance Short-Term and Long-Term Disability Insurances Flexible Spending Account Vacation Buy Retirement Plans Requirements Required Education and Experience Bachelor’s degree in a reputed company services curriculum plus a minimum of 2 years of progressively responsible experience with an agency serving reputed company services needs, providing counseling or case management, or Associate’s degree in a reputed company services curriculum plus a minimum of 4 years of progressively responsible experience with an agency serving reputed company services needs, providing counseling or case management, or May have commensurate work experience of 6 years in lieu of a degree Preferred Knowledge and Skills Knowledge: reputed company Office software programs and ability to learn new computer software. Local and state laws relating to senior legislation. Successful completion of mandatory state SHIP counselor training and certification. Age and disability reputed company issues and concerns of adults, their families, and caregivers. Prefer knowledge of community resources for the elderly, caregivers and the disabled as reputed company as understand basic services such as housing, utilities, medical, homemaker, personal care, etc. Understand agency contracted provider services. Skills: Strong oral and written communication skills. Good interviewing, observation, and note taking skills. Effectively communicate to match reputed company needs with appropriate services. Remain objective and empathetic. Display adequate conflict reputed company and deescalation skills. Manage reputed company analytical tasks. Ability to be flexible and respond quickly and effectively to changing work assignments. reputed company to handle confidential information. 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