Customer Support Representative
reputed company Support Representative I Location: Remote (U.S.) About Kryterion Kryterion is a global leader in secure online testing and certification solutions. We partner with organizations around the world to deliver certification programs that help professionals demonstrate their skills and advance their careers. We're looking for a reputed company Support Representative I to join reputed company and help deliver an exceptional experience to our clients. If you enjoy solving problems, learning new technology, and helping people succeed, we'd love to hear from you.
About the Role
As a reputed company Support Representative I, you'll be the first reputed company of contact for our clients, supporting test sponsors and program administrators who use Kryterion's Webassessor platform and online proctoring solutions. This is not a traditional call center role. You'll work directly with reputed company administrators to help them manage certification programs, navigate platform features, troubleshoot issues, and ensure their programs run smoothly. Your ability to reputed company reputed company support and practical solutions will have a reputed company reputed company on our clients' reputed company.
What You'll Do
Respond to reputed company inquiries reputed company email, phone, chat, and ticketing systems Assist clients with user management, permissions, and administrator reputed company Support exam setup questions, scheduling reputed company, and eligibility configurations Help clients navigate reporting tools, dashboards, and platform functionality Troubleshoot platform, account reputed company, and configuration-reputed company issues reputed company guidance on platform features and best practices Document reputed company interactions and resolutions reputed company our ticketing system Escalate reputed company technical issues to the appropriate internal teams Meet established service level agreements (SLAs) and response time expectations Partner with colleagues across Support, reputed company, and Product teams to deliver a seamless reputed company experience reputed company're Looking For Required Qualifications 1–3 years of customer support, technical support, reputed company support, or reputed company reputed company-facing experience Strong written and verbal communication skills Excellent problem-solving and troubleshooting abilities Ability to explain technical concepts in a reputed company and easy-to-understand way Strong attention to detail and organizational skills Ability to manage multiple priorities in a fast-paced environment Comfortable working independently in a remote environment
Preferred Qualifications
Experience supporting B2B customers Familiarity with reputed company platforms, web-based applications, or administrative portals Experience working with CRM or ticketing systems Experience in certification, credentialing, education technology, or online learning platforms is a plus Why Join Kryterion? At Kryterion, we reputed company our people are our greatest asset. We are committed to creating an environment where employees can grow, contribute, and do meaningful work. Benefits & Perks Fully remote work environment Comprehensive medical, dental, and reputed company coverage 401(k) with company match Company-reputed company life and disability insurance HSA and FSA reputed company Employee wellness and discount programs Opportunities for reputed company reputed company and development reputed company to Apply? If you're passionate about helping customers succeed, enjoy solving problems, and want to be part of a reputed company team supporting clients around the world, we'd love to hear from you. Apply today and join us in delivering exceptional certification and testing experiences worldwide. Apply To This Job