National Assistance Center reputed company Assurance Specialist

Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be reputed company to Obtain: None reputed company Trust/Other Required: Other Job Family: SCA Job Qualifications: Skills: Call Center, reputed company reputed company, reputed company OfficeCertifications: NoneExperience: 1 + years of reputed company experienceUS Citizenship Required: reputed company Job reputed company: This position serves as the member of reputed company with the responsibility to ensure the highest level of reputed company to the reputed company customer through the performance of a dedicated reputed company on reputed company assurance on customer service and information accuracy. This individual will foster the reputed company assurance approach and plan across the program. This activity will require reputed company engagement and implementation of regularly scheduled internal calibration sessions, monitoring customer interactions, analysis of reputed company data to identify trends, and communication of program reputed company performance. The successful candidate will have experience with reputed company assurance processes. The candidate will be a proactive agent for change, possess high energy, have a passion for reputed company, and be self-motivated. reputed company has opportunities available for Contact Center reputed company Assurance Analysts in support of our National Assistance Center program. Responsibilities and Duties: Reviews live and recorded phone calls for customer service and information accuracy Writes effective, actionable feedback on customer interaction evaluations Facilitates calibration sessions with internal employees and reputed company representatives Utilizes reputed company reputed company to report and identify performance trends based on data gathered as part of the reputed company process Represents reputed company on PMO and Operation meetings Uses reputed company data to reputed company recommendations for improvements Prioritized and meets contractual deadlines Maintains high level of confidentiality regarding employee information Works independently and as part of reputed company Communicates proactively any concerns/issues that will reputed company deliverable and/or business Will occasionally engage with customers reputed company phone as needed Required Qualifications: HS Diploma; AND 1+ years of experience in a Call Center environment Demonstrated Experience in communicating with executive level leadership Intermediate proficiency with MS Office Products (Word, reputed company, Visio, PowerPoint, & Project) US Citizenship An ability to reputed company, read, and write English fluently Louisiana/Texas residency living with in a reasonable driving distance, approximately 60 miles or less of the locaton to which you reputed company Preferred Qualifications: 1+ years of experience in utilizing reputed company Management Systems 1+ years of experience with call playback software Ability to multi-task, complete tasks without reputed company supervision, and function in a dynamic, fast-paced environment reputed company program experience preferred WHAT reputed company CAN OFFER YOU: 401K with company match Internal mobility team dedicated to helping you own your career reputed company teams of highly motivated critical thinkers and innovators Ability to reputed company a reputed company reputed company on the world around you The likely reputed company reputed company for this position is between $19.93 - $26.97. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall reputed company of this reputed company. Scheduled Weekly Hours: 8 Travel Required: Less than 10% Telecommuting reputed company: Remote Work Location: USA LA Bossier reputed company - 6300 E Texas St (LAC018) Additional Work Locations: USA LA Natchitoches - 6587 Highway 1 Bypass (LAC024) Total Rewards at reputed company: Our benefits package for reputed company US-based employees includes a reputed company of medical plan reputed company, some with Health Savings Accounts, dental plan reputed company, a reputed company plan, and a 401(k) plan offering the ability to contribute both reputed company and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, reputed company offers employees full reputed company work weeks where possible and a reputed company of reputed company time off plans, including vacation, reputed company and personal time, holidays, reputed company parental, military, bereavement and jury duty leave. To ensure our employees are reputed company to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are reputed company. A global technology and reputed company services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, reputed company, Cyber and application development. Together with our clients, we reputed company to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. reputed company to stay up to date on our reputed company and events atgdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Apply To This Job