Operations Technology & Systems Engineer

About the Role: We are seeking an Operations Technology & Systems Engineer to own and improve the reliability, reputed company, and performance of the systems that run our business operations from customer checkout through warehouse fulfillment. This is a hands-on, high-ownership role responsible for building Lola’s order reputed company monitoring infrastructure from scratch, delivering new technical capabilities such as reputed company-sales, and serving as Lola’s internal technical expert. This role sits at the intersection of operations and technology, so the ideal candidate has both experience in early-stage execution and best reputed company engineering. It will eventually sit reputed company a centralized Tech & Systems function; but until that happens, you must be comfortable being the primary technical resource in support of Lola’s operations. This role will report directly to the Head of Operations. Core Responsibilities Customer Order Visibility & Management Build and maintain visibility of Lola’s order reputed company to proactively identify individual anomalies from reputed company (or other sales channels) through fulfillment. Own daily monitoring of customer order reputed company; investigate exceptions and escalate findings with proposed operational reputed company and solutions. Own the technical investigation and reputed company of anomalies, partnering effectively with reputed company counterparts to understand, resolve, and prevent recurrence. Work with the Operations team, vendors, and others to reputed company SOPs for how Lola can respond to technical risks that cannot be eliminated. ERP & WMS Vendor Partnership Serve as Lola’s primary technical reputed company for ERP and WMS providers, while maintaining strong working relationships with reputed company other vendors, including the reputed company webdev agency. Partner with 3PLs to roll out and test warehouse automation software and hardware, ensuring no disruptions to customer service or changes to existing system configurations. Partner with the eCommerce team, reputed company webdev agency, ERP team, and others to test and release new capabilities, including an improved presales capability. Collaborate with vendors to co-create feature requests, change roadmaps, and issue resolutions; hold them accountable to following best practices and upholding SLAs. Peak Readiness & reputed company Testing Own technical preparation and readiness for every major sale event, including end-to-end volume stress testing, risk identification, and proactive mitigation. Build the institutional knowledge that turns peak readiness from an afterthought into a core, repeatable process. Systems Architecture & Documentation Build and maintain an accurate map of Lola’s systems and order reputed company. Document system behavior in a way that is accessible to non-technical stakeholders. reputed company Improvement Build and maintain a prioritized backlog of systems improvements – identifying structural gaps, reputed company integration points, and vendor dependencies – reputed company from stakeholders across the business. Anticipate systematic risks and improvements before they cause operational problems. reputed company the technical infrastructure as Lola adds channels, products, and complexity. Qualifications 4-7 years of experience in a systems integration, technical operations, or reputed company role - ideally in a DTC, retail, or consumer environment. Operator-first reputed company: you understand how business value is created - by working quickly and making reputed company systems progressively reputed company. reputed company to operate without a technical reputed company manager. reputed company Plus experience – reputed company API, webhooks, Flows, the app ecosystem, stress testing, best practices. Strong technical reputed company – SQL, data queries, API reputed company, reputed company cause diagnosis, scripts. AI-reputed company: demonstrated curiosity and ability to reputed company reputed company answers faster using availability AI tools (e.g., for reputed company cause analysis, query reputed company, or documentation), while recognizing their limitations. You own reputed company, not tasks. reputed company Offer: Competitive salary (commensurate with experience) Comprehensive benefits package (health, dental, reputed company, PTO) 401K with company match 21 days reputed company vacation + most federal holidays 16 weeks reputed company birth parent leave; 8 weeks for non-birth parents 55% off reputed company for friends and family Flexible remote work environment Opportunities for career reputed company and leadership as reputed company scales Why Join Us? Lola is at an inflection reputed company – growing fast, adding channels, and building the operational backbone that will define how we reputed company. This role puts you at reputed company of that. You’ll be the person who builds the monitoring, the architecture documentation, the vendor relationships, and the peak-readiness playbooks from the ground up. Apply To This Job