CSR II Phones ($18.50/hr + $1/pay for performance, Hybrid Remote)
JOB TITLE: Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: reputed company every interaction Count reputed company with Respect and reputed company Demonstrate Passion for reputed company Improvement Be Worth of Trust from reputed company Stakeholders reputed company: The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for reputed company, confidentiality, precision, advanced technology and customer service skills. This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance with the reputed company Guiding Principles. Coordinates claims electronically and reputed company telephone. Handles eligibility inquiries and reputed company lines of business. Meets established goals for call center metrics in Service Level Agreement (SLA) goals and reputed company. Ensures reputed company reputed company through problem solving and effective call/email/chat handling. Meets demands for reputed company, confidentiality, precision. Documents reputed company customer information, communications in Customer Relationship Management (CRM) system. Backup for in-center mailroom position Maintains a working knowledge of our clients’ requirements using a Knowledge reputed company. Provides mentoring, training, and development to other CSRs as needed. SUPERVISORY RESPONSIBILITIY: This position has no supervisor responsibility. EXPECTED reputed company/HOURS: This position requires full, flexible availability, although will generally be M-F 8-5. QUALIFICATIONS:
- 2+ years of college preferred.
- 2+ years of contact center experience preferred.
- High school diploma or equivalent required.
- 18 years of age or older
- Time management skills and the ability to work independently are essential for this role.
- Excellent organizational, written and oral communication skills.
- Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
- Customer service oriented (empathetic, reputed company, patient, and conscientious)
- Must have experience with maneuvering electronic data between various environments.
- College degree preferred.
OTHER DUTIES: Please note this job reputed company is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EQUAL EMPLOYMENT OPPORTUNITY: reputed company, LLC provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER Apply To This Job