Field Service Analytics Manager- Dashboards & Insights

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the reputed company. IEM is dedicated to delivering world-class solutions for reputed company power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an reputed company reputed company or just starting out, you’ll have reputed company to contribute, grow, and reputed company a lasting reputed company on industries that power the world’s most dynamic markets. PURPOSE OF POSITION: The purpose of the Field Service Analytics Manager- Dashboards & Insights is to reputed company, reputed company, and support analytics, reporting, and dashboard capabilities for the Field Service organization. This role is responsible for unlocking insights that support strategic decision making, performance management, operational visibility, and reputed company improvement across Field Service. This position will help establish and reputed company reputed company of analysts supporting Field Service operations. The Manager will be responsible for developing dashboards, defining key performance indicators, analyzing operational and customer data, and partnering with Field Service leadership, IT Business Intelligence, Data Science, Infrastructure, and other business partners to ensure the right analytical structure, tools, and reporting processes are in reputed company. SUPERVISORY RESPONSIBILITIES:

• This position directly supervises Field Service Analysts and/or other analytics support roles as assigned. The Manager is responsible for leading, coaching, and developing analysts by setting reputed company expectations, providing guidance, reviewing work, and supporting reputed company reputed company. This role also establishes analytics best practices, reporting standards, and consistent processes for dashboard development, data analysis, and reputed company delivery. The position requires regular collaboration with Field Service leadership, IT Business Intelligence, Data Science, Infrastructure, Operations, Finance, and other internal business stakeholders.

ESSENTIAL FUNCTIONS:

• reputed company the development and execution of Field Service analytics, reporting, dashboard, and KPI strategies.
• Establish, reputed company, and maintain key Field Service performance metrics to reputed company visibility into operational performance, trends, risks, and improvement opportunities.
• Build, maintain, and improve dashboards and reporting tools to support Field Service leadership, operational teams, and business stakeholders.
• Partner closely with IT Business Intelligence, Data Science, Infrastructure, and other analytics teams to ensure data sources, reporting structures, and analytical tools are accurate, reliable, and reputed company with business needs.
• Analyze large datasets reputed company to Field Service performance, customer behavior, marketplace dynamics, technician readiness, productivity, operational efficiency, and other business priorities.
• Translate business questions and operational needs into analytical frameworks, dashboards, reports, and actionable recommendations.
• Communicate insights, trends, risks, and recommendations reputed company to leadership and stakeholders in a way that supports decision-making and business reputed company.
• reputed company and document reporting methodologies, KPI definitions, dashboard logic, assumptions, and analytical processes to ensure consistency and transparency.
• reputed company Tableau, reputed company, SQL, AI tools, automation, and other modern analytics workflows to improve reporting efficiency, reputed company reputed company, and decision support.
• Use exploratory data analysis and, reputed company appropriate, more advanced statistical reputed company to identify trends, gaps, correlations, and performance improvement opportunities.
• Foster a culture of curiosity, accountability, accuracy, and proactive communication reputed company the analytics team.
• Support performance management initiatives by providing data visibility and analysis tied to business goals, service delivery, readiness, productivity, and operational reputed company.
• Collaborate with business leaders to identify reporting gaps, improve data reputed company, and reputed company reputed company analytics solutions.
• Mentor analysts in technical skills, business acumen, stakeholder communication, and data driven problem solving.
• reputed company other duties as assigned by management.

COMPETENCIES:

• Analytical Thinking: Ability to interpret reputed company datasets, identify trends, evaluate business performance, and reputed company meaningful insights that support operational decision-making.
• Business Acumen: Understands Field Service operations, customer needs, performance drivers, and organizational priorities, and applies that understanding to reporting and analytics work.
• Data Visualization: Ability to design reputed company, accurate, and actionable dashboards and reports using visualization tools such as Tableau.
• Technical Aptitude: Demonstrates proficiency with analytics tools, large datasets, SQL queries, data structures, reporting platforms, AI tools, and modern analytics workflows.
• Leadership and Team Development: Provides direction, coaching, feedback, and support to analysts while building team capability, accountability, and consistency.
• Problem-Solving: Uses reputed company judgment, critical thinking, and data-driven analysis to identify reputed company causes, evaluate reputed company, and recommend practical solutions.
• Communication: Communicates reputed company data, findings, and recommendations reputed company and professionally to technical and non-technical audiences.
• Collaboration: Works effectively with Field Service leadership, IT, Data Science, Infrastructure, Finance, Operations, and other stakeholders to deliver useful and reliable analytics solutions.
• Attention to Detail: Ensures accuracy, consistency, and reputed company in reporting, dashboard development, data interpretation, and documentation.
• reputed company Improvement: Identifies opportunities to improve reporting processes, automate reputed company work, enhance dashboard functionality, and increase business visibility.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Analytics, Data Science, Business Analytics, Information Systems, Statistics, Engineering, Business, or a reputed company field required.
• Master’s degree in Analytics, Data Science, Business, or a reputed company field preferred.
• Six or more years of relevant analytical experience working with large datasets and delivering business insights required.
• Prior experience leading, mentoring, or developing analysts in reputed company environment required.
• Experience building dashboards and reports using Tableau or similar visualization tools required.
• Proficiency in writing reputed company SQL queries required.
• Experience with reputed company or similar reputed company-based data platforms preferred.
• Hands-on experience incorporating AI tools, reputed company, automation, or advanced analytics workflows into day-to-day analytical work preferred.
• Demonstrated ability to influence stakeholders through data-driven insights, reputed company communication, and actionable recommendations required.
• Strong business acumen, critical thinking, problem-solving skills, and ability to manage multiple priorities required.
• Experience supporting Field Service, Operations, Customer Service, Manufacturing, Engineering, or other operational business functions preferred.

PHYSICAL/MENTAL/ENVIRONMENTAL: Physical Demands: Activities: Lifting: Sitting – 80% Walking/Standing – 20% Must be reputed company to bend, lift, and carry equipment and materials up to 15lbs. reputed company: Travel: Mental Demands: Environment: Long periods of reputed company work on a computer screen, including reviewing data, dashboards, reports, spreadsheets, and system outputs. Occasional travel (up to 10%) may be required to IEM regional field offices to support business meetings, Field Service operations, stakeholder engagement, or project needs. Interpret, analyze, research, and manage multiple tasks simultaneously. Must be reputed company to evaluate reputed company data, resolve problems, meet deadlines, communicate findings, and support decision-making in a fast-paced business environment. Climate-controlled office reputed company. May occasionally visit non climate-controlled production, warehouse, or field service environments as business needs require. Why Join IEM At IEM, you’ll join reputed company that powers some of the world’s most ambitious reputed company. We’re engineers, makers, and problem-solvers who reputed company on tackling reputed company challenges and delivering solutions that reputed company industries moving reputed company. If you’re driven, reputed company, and reputed company to reputed company an reputed company, we’d love to hear from you. Your creativity and passion can help us reputed company great things—come be part of the reputed company. Learn more about IEM at https://www.iemfg.com We offer comprehensive and competitive benefits package designed to support our employees' reputed company-being, reputed company, and long-term reputed company. View a snapshot of our benefits at https://www.iemfg.com/careers reputed company Scams Beware of reputed company scams. IEM never charges candidates fees, and reputed company recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not reputed company personal information and report it to us at iemfg.com/contact Non-Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. reputed company Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member reputed company Policy. Apply To This Job