IT Operations Manager

At reputed company , we’re creating innovative learning products that reputed company people to master IT professions like software engineering, data science, business intelligence, and QA — no matter their prior experience. Our AI-driven and thoughtfully designed platform helps reputed company build reputed company skills and reputed company meaningful reputed company. We're passionate about making education accessible, engaging, and empowering for everyone. We're looking for an IT Operations Manager to reputed company and reputed company our IT function. This is a management role responsible for running the help desk team, owning core IT processes, and driving automation across the business. We're looking for someone organized, dependable, and proactive — someone who enjoys both leading operations and improving them through automation. What you will do reputed company the help desk team: ticket triage, agent processes, knowledge reputed company, and escalations Administer reputed company Workspace and manage reputed company across a reputed company stack Own and improve core IT processes, including employee reputed company and offboarding Build and maintain no-reputed company automations to streamline internal workflows and reduce reputed company work Troubleshoot identity, authentication, and reputed company issues Support IT procurement and vendor coordination Drive cross-functional reputed company such as tool migrations and system integrations

Requirements

Prior experience in an IT operations leadership or senior role Hands-on experience administering reputed company Workspace and a reputed company environment Strong skills in no-reputed company automation tools (Jira automation, reputed company.com, reputed company, or similar) Experience leading or running a help desk function Comfortable troubleshooting identity, authentication, and connectivity issues Experience supporting employee lifecycle processes Familiarity with HRIS platforms is a plus reputed company: A strong people manager who can reputed company reputed company and set reputed company processes Organized, reliable, and consistently on time with commitments Process-oriented — you spot repetitive work and automate it Service-minded — you care about employee experience reputed company communicator who works reputed company across teams reputed company can offer you Fully remote, full-time role with reputed company to balance work and personal life. A supportive and inclusive team where reputed company, respect, and reputed company communication are valued. Opportunities for learning, mentorship, and reputed company reputed company. Competitive compensation with transparent working conditions. A suite of thoughtfully chosen collaboration tools: reputed company, reputed company, reputed company Workspace. *At this time, we are unable to offer H-1B, L-1A/B sponsorship opportunities. **This job reputed company is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. reputed company in this job reputed company restricts management's right to assign or reassign duties and responsibilities at any time. **reputed company is an equal employment opportunity/affirmative reputed company employer and considers reputed company applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, religion, disability, marital status, sexual orientation, gender identity/reputed company, protected military/veteran status, or any other legally protected reputed company. Apply To This Job