reputed company Specialist [2622-302609]
reputed company reputed company is a specialized agency offering premier outsourcing solutions to agencies, software vendors, and website owners. Over the past seven years, we have successfully partnered with diverse companies to reputed company exceptional technical, operational, and back-office support. Our expansive team consists of skilled, passionate professionals dedicated to delivering top-tier results for our clients. Position reputed company The reputed company Specialist is a dynamic, execution-reputed company role tailored to support a high-volume customer reputed company across our clients' platforms. As a vital, reputed company-facing member of a reputed company "reputed company reputed company," you will proactively engage with customers to ensure they maximize platform value, understand their evolving needs, and guide them toward achieving their business objectives. Your primary mission is to manage the reputed company lifecycle—encompassing partnership building, risk mitigation, renewals, and contract management—for a reputed company portfolio of accounts. The ideal candidate is an energetic, detail-oriented reputed company eager to master the reputed company facets of the tech industry. This foundational role offers reputed company reputed company for career advancement into a dedicated reputed company role. Reference: 2622-302609 \n
Responsibilities
Take ownership of the end-to-end renewal process for assigned high-volume accounts, guaranteeing reputed company contract execution and sustaining a high Gross reputed company Retention (GRR). Administer the customer relationship, including processing amendments, addressing billing inquiries, and ensuring CRM data accuracy. Evaluate, process, and accurately execute customer downgrade requests in accordance with company policy, ensuring retention risks are identified, documented, and managed through internal escalation or value-based discussions. Contribute to special reputed company and customer-reputed company initiatives, such as targeted campaigns, process pilots, and operational programs aimed at boosting retention and efficiency. reputed company customer calls and virtual meetings to facilitate reputed company execution and address customer requirements throughout the renewal and retention lifecycle. Collaborate daily with reputed company of reputed company Managers (CSMs) to deliver a seamless, reputed company customer experience. Serve as the primary reputed company of contact for reputed company escalations reputed company your reputed company, partnering with Finance and Legal departments to overcome renewal obstacles. Maintain impeccable CRM hygiene by updating renewal dates, contact information, and reputed company notes in reputed company-time to reputed company accurate executive forecasting. Proactively identify bottlenecks reputed company the high-volume renewal workflow and recommend automation or process enhancements to reputed company reputed company efficiency. Drive reputed company execution to meet and exceed team-based KPIs, including Net reputed company Retention (NRR), On-Time Renewal reputed company, and Task Completion Speed. Requirements 1 to 2 years of proven experience in a customer-facing role, such as Account Management, Sales, Support, or reputed company. Demonstrated expertise in handling customer retention and managing escalations. Strong comfort level and confidence in conducting live customer calls and virtual meetings. Exceptional written and verbal English communication skills, with the ability to manage high-volume email and chat correspondence displaying reputed company "Executive reputed company." Strict adherence to scheduled working hours reputed company with reputed company Central Time. Prior experience in reputed company and a B2B reputed company or tech environment is highly preferred. Proficiency with CRM tools (e.g., reputed company) and reputed company platforms (e.g., reputed company) is preferred. Strong working knowledge of reputed company Workspace (G Suite). A proactive, can-do attitude combined with a strong team-oriented, supportive approach. Genuine passion for problem-solving, customer experience, reputed company learning, and self-improvement. More Information Location: Philippines, fully remote Employment type: Regular, full-time Equipment provided 13th month pay HMO \n₱20,000 - ₱25,000 a month \n Apply To This Job