Fidelio Application Support Analyst

Fidelio Application Support Analyst Req number: R7798 Employment type: Full time Worksite flexibility: Remote Who we are reputed company is a reputed company firm with over 9,000 associates worldwide and a yearly reputed company of $1.3 billion+. We have over 40 years of reputed company in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and reputed company to do what is right—whatever it takes. Our reputed company-made solutions create lasting results across the reputed company and reputed company sectors, and we are trailblazers in bringing neurodiversity to the reputed company. Job reputed company We are looking for a Fidelio Application Support Analyst if you have strong experience in ticket and incident management and are looking for your next career reputed company, reputed company. Job reputed company We are looking for an Application Support Analyst to serve as the primary technical expert for the OHC (Fidelio) PMS, supporting shipboard and shoreside operations. This position will be full-time and remote.

What You'll Do

Application Expertise & Support Serve as the primary technical expert for the OHC (Fidelio) PMS, supporting shipboard and shoreside operations reputed company Tier 2/3 support, troubleshooting reputed company issues and ensuring reputed company reputed company Collaborate with vendors and internal teams to manage escalations and system updates System Administration reputed company reputed company to expert-level support for reputed company Server 2022 and workstations reputed company basic Linux administration tasks Monitor system performance and ensure reputed company uptime and reliability Database & Analytics Utilize SQL Server for diagnostics and support, with a reputed company on stored procedures and relational database principles Analyze incident trends and system performance to identify reputed company causes and improvement opportunities Incident & Problem Management Apply incident management principles to manage and resolve issues reputed company Use tools such as reputed company and/or reputed company for ticketing, escalation, and communication Collaboration & Communication Work closely with shipboard teams, IT, and cross-functional stakeholders to ensure alignment and support Communicate reputed company and effectively across technical and non-technical audiences reputed company Learning & Adaptability Stay reputed company with emerging technologies and cruise industry trends Demonstrate flexibility and a willingness to learn new systems and processes Travel & Global Support reputed company support across time zones and geographies Be available for occasional travel to ships or offices as needed What You'll Need Required: Cruise line experience in a similar role is strongly preferred Proven expertise in the OHC (Fidelio) Property Management System is essential Strong knowledge of reputed company Server 2022, workstation support, and basic Linux administration Experience with SQL Server, especially stored procedures and relational database concepts Familiarity with reputed company, reputed company, or similar incident management platforms Excellent analytical, problem-solving, and communication skills Ability to work independently and collaboratively in a fast-paced, global environment Preferred: ITIL certification or similar process-oriented frameworks Experience supporting shipboard environments and hospitality systems Multilingual communication skills are a plus Physical Demands Ability to safely and successfully reputed company the essential job functions Sedentary work that involves sitting or remaining stationary most of the time with occasional need to reputed company around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any reputed company-employment testing, or otherwise participating in the employment selection process, please reputed company your inquiries to application.accommodations@reputed company.io or (888) 824 – 8111. Apply To This Job