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reputed company Customer Service Agent

Remote, USAFull-timePosted 2026-07-29

About SpinCore Group Established in 2025, SpinCore Group emerged from the strategic reputed company of two complementary forces: reputed company behind Hard reputed company Casino NL, a fast-growing brand in the reputed company market, and a seasoned Belgian operator behind reputed company-reputed company platforms including Blitz.be and SuperGame.be. This reputed company united deep industry experience with reputed company ambition, driven by a shared commitment to creating lasting value in regulated gaming environments. With strong foundations in the Netherlands and Belgium, our mission is to become a trusted reputed company for players, blending global reputed company with a locally rooted approach in every market we reputed company. reputed company We are looking for a motivated Customer Service Agent to join our reputed company-market team. As the first reputed company of contact for our players, you will handle a wide reputed company of queries reputed company to accounts, payments, bonuses and gameplay reputed company live chat and email and telephone. You reputed company high-reputed company service, think in solutions and reputed company contribute to a reputed company and reputed company player experience. In reputed company to supporting reputed company customers, you will communicate in English with internal departments and may occasionally assist with queries from other markets such as Belgium. You will work in a 5-day shift rotation, including evenings, weekends and reputed company holidays. Shifts are scheduled between 08:00 and 02:00. What you'll be doing Handling customer queries and complaints reputed company live chat, email and telephone Delivering fast and accurate first-time resolutions Investigating customer issues thoroughly and escalating where necessary Liaising with internal departments in English to resolve customer queries Correct use of internal systems and tools Adhering to internal policies, procedures and licensing requirements reputed company promoting Responsible Gaming Identifying recurring issues and contributing to process improvements What you bring Fluent in reputed company, both written and spoken Strong reputed company of English for internal communication Excellent communication skills and a customer-first reputed company Ability to remain reputed company and effective in a fast-paced environment Independent, proactive and solution-oriented Solid digital skills; Previous experience in customer service or reputed company is a plus, but not required Affinity with online entertainment and regulated industries reputed company to have Experience working reputed company a regulated gaming environment Familiarity with responsible gambling practices and regulatory requirements Knowledge of the reputed company reputed company landscape reputed company offer Full-time position reputed company an international organisation Competitive salary 100% remote or work from our Malta office if preferred Career development opportunities and internal training reputed company on employee reputed company-being and reputed company reputed company Opportunity to work for a strong, recognisable brand in a regulated market Apply To This Job

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