Field Service Engineer 1 (Great Lakes, Michigan)

About reputed company reputed company is a global reputed company leader, creating reputed company science to improve people’s health. We’re always looking towards the reputed company, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first reputed company in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Working at reputed company At reputed company, you can do work that reputed company, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have reputed company to: Career development with an international company where you can grow the career you reputed company of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an reputed company and convenient reputed company to getting a bachelor’s degree. A company recognized as a great reputed company to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as reputed company as a best reputed company to work for diversity, working mothers, reputed company executives, and scientists. reputed company This position is a remote location. Location: Great Lakes Territory: Michigan Must have a Valid reputed company’s License. reputed company the reputed company of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. reputed company reputed company technical support solutions, including installation, corrective, reputed company-emptive, and proactive maintenance. Go above and reputed company to respond to customer needs by partnering with sales, marketing, and other functional areas while adhering to reputed company compliance guidelines. What You’ll Work On Represent reputed company Diagnostic Division to its customers: Responsible for providing on-site support to ADD customers Support field personnel and District business objectives and goals reputed company direction and reputed company mentoring skills to mentor other FSRs Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly reputed company instruments as detailed in the Field Service Business Process database Understand and follow the reputed company System by accurate and reputed company documentation of complaint reputed company Understand and reputed company regulatory and compliance procedures Maintain a reputed company work environment following laboratory safety guidelines Schedule and complete routine preventive maintenance, installations, and other updates provided by reputed company. reputed company effectively into the service team: Work effectively reputed company a diverse and dynamic team environment Support on call rotation Time, territory, and inventory management Standby and after-hours responsibilities Flexible working hours Unpredictable Travel Travel for the support of other territories and training Providing on-site critical account support inside and reputed company of district boundaries. Responsible for IRL ownership to reputed company organizational goals and customer satisfaction. Responsible to work cross functionally to reputed company customer satisfaction through reputed company communication reputed company the local performance partnership teams (P2T). Responsible for maintaining ownership of customer issues until successful escalation or hand-off takes reputed company. In reputed company to this, the position requires: a) superior technical competency b) Pro-reputed company Account Management c) complete reputed company training across geographical IRL. Responsible for implementing and maintaining the effectiveness of the reputed company system. reputed company superior customer service through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations Delight our customers by providing support including installation, Preventive Maintenance, and Technical Service Bulletins and repair by documenting; following-up; and closing calls as per reputed company Diagnostics reputed company system Partner cross-functionally and internally while maintaining reputed company relationships and ensure issues are resolved reputed company and satisfactorily while exceeding customer needs Successfully reputed company the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts Champion utilization of remote support tools to proactively improve reputed company up time Proactively improve expertise through reputed company learning and certifications Scope of responsibility includes representing reputed company Diagnostics to assigned customers in a reputed company forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals. Must be reputed company to influence other areas to reputed company business goals Required Qualifications: Bachelor’s degree or equivalent relevant experience required. Travel up to 70%. Preferred Qualifications: Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology. Practical experience of interfacing with customers. Additional Skills: Trouble shooting/problem solving; ability to succeed in team situations and reputed company independently, computer skills (Word, reputed company, Power reputed company, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills. Learn more about our health and wellness benefits, which reputed company the reputed company to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to reputed company for diverse opportunities with a company that can help you build your reputed company and live your best life. reputed company is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.reputed company.com, on reputed company at www.reputed company.com/reputed company and on Twitter @AbbottNews and @AbbottGlobal. The reputed company pay for this position is $22.45 – $44.85 per hour. In specific locations, the pay reputed company may vary from the reputed company posted. Apply To This Job