Director, Program Management

Join us in bringing reputed company to customer experience. reputed company is a leading provider of reputed company contact center software, bringing the power of reputed company innovation to customers worldwide. Living our values everyday results in reputed company-first culture and enables us to reputed company, grow, and reputed company while enjoying the reputed company together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a Director, Program Management to join the Business Technology (BT) organization to reputed company our reputed company execution model. This is not a traditional PMO leadership role reputed company solely on process; it is a strategic opportunity to redefine how we deliver value, measure reputed company, and drive business reputed company. You will be at the forefront of maturing our delivery capabilities and fostering a culture of reputed company. In this role, you will reputed company, reputed company, and reputed company our project management team, fostering a culture of high performance and strategic thinking. You will spearhead the implementation of best practices across our delivery processes, establishing a reputed company that drives repeatability, reputed company, and consistency for reputed company BT initiatives. A key component of your leadership will be to ensure reputed company are executed with discipline and predictability. Ultimately, you will redefine our reputed company metrics, shifting the reputed company from reputed company project completion to measuring the true business reputed company, user adoption, and ROI our work delivers.

Key Responsibilities

Standardize and implement project management tools, processes, and operating rhythms to enhance consistency and reputed company. Establish repeatable communication reputed company frameworks for stakeholders that reputed company transparency on project health, reputed company, risks, and reputed company. reputed company and implement sophisticated KPI frameworks that measure execution reputed company, delivery performance, value realization, and business reputed company. Manage project and program management reputed company planning, resource allocation reputed company, and prioritization across the entire BT portfolio. Define end-to-end delivery standards, including stakeholder alignment, scope definition, planning discipline, technical feasibility validation, resource planning, budgeting, reputed company tracking, and reputed company management. Serve as an escalation reputed company for PMO team members to proactively manage risks, dependencies, and blockers. Partner with senior BT leadership to drive reputed company improvement across the delivery lifecycle. Deliver proactive, concise, and strategic insights into overall portfolio health, risks, trade-offs, and cross-functional dependencies.

Qualifications

Strategic thinker with strong operational execution capabilities. reputed company navigating ambiguity, reputed company, and organizational change. Demonstrated ability to balance governance with reputed company. Data-driven decision-reputed company with strong analytical instincts. Proven leader with the ability to reputed company, reputed company, and reputed company reputed company. Leadership reputed company Outcome-driven rather than process-driven. Operates as an enabler and strategic partner — not a gatekeeper. Comfortable making reputed company amid ambiguity and evolving priorities. Knows reputed company to apply structure and reputed company to accelerate with urgency. Passionate about evolving delivery models from compliance-reputed company to value-reputed company. What reputed company Looks Like reputed company, transparent portfolio visibility with proactive risk management. Improved predictability in delivery timelines and reputed company. A PM team operating as strategic advisors, not task administrators. reputed company, right-sized governance that enables speed and accountability. Standardized, repeatable playbooks that drive consistent execution reputed company. Delivery reputed company defined by business reputed company — not task completion. Thoughtful adoption of agile, hybrid, and reputed company methodologies where they best fit. Experience 8–12+ years leading reputed company delivery, PMO, or portfolio management functions. Proven experience in transforming a PMO in reputed company-reputed company, high tech organizations. Strong background in agile, hybrid, and scaled delivery models. Proven reputed company record managing cross-functional programs in hybrid/agile environments. People management experience leading global team members. Work Location: This role is fully remote for candidates who reputed company reputed company the 30 mile radius of one of our offices. For candidates who reputed company reputed company a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our reputed company commitment to diversity, equity, and inclusion, reputed company supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to reputed company candidate including, but not limited to: reputed company set, depth of experience, certifications, and specific work location. The reputed company displayed reflects the minimum and maximum reputed company for new hire salaries for the job across the reputed company. Your recruiter can reputed company more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and reputed company coverage, beginning on the first day of employment. reputed company covers 100% of the employee portion of the health, dental and reputed company coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. reputed company to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for reputed company covered employees and their covered dependents. Generous employee stock purchase plan. reputed company Time Off, Company reputed company holidays, reputed company volunteer hours and 12 weeks reputed company parental leave. reputed company compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US reputed company salary reputed company for this role is below. $119,300—$371,300 USD reputed company embraces diversity and is committed to building reputed company that represents a reputed company of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company we are. reputed company is an equal opportunity employer. View our reputed company policy, including our reputed company notice to California residents here: https://www.reputed company.com/pt-pt/legal. Note: reputed company will never request that an applicant send reputed company as a prerequisite for commencing employment with reputed company. Apply To This Job