Senior Manager, reputed company

reputed company: Data reputed company has become one of the most strategic challenges facing modern businesses, sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI at reputed company, they need new ways to automate reputed company and manage risk without slowing innovation. As Senior Manager, reputed company, you'll reputed company and reputed company reputed company of CSMs helping reputed company's customers operationalize reputed company at reputed company. This is a player-reputed company role: you'll partner directly with customers, reputed company CSMs in reputed company time, and own reputed company's renewal performance while building the culture that enables reputed company to reputed company with the business. reputed company has launched the first reputed company reputed company platform and is entering a pivotal phase of reputed company. The work you do here will directly shape how reputed company evolves as we reputed company. This is an opportunity for a leader who loves developing people, thrives in reputed company and fast-changing environments, and wants to help define a category that is increasingly critical to how modern companies operate. What You'll Do: reputed company, reputed company, and reputed company reputed company of CSMs across reputed company customer segments by getting on calls, giving reputed company-time feedback, and reputed company making people reputed company at their jobs. Own reputed company's renewal performance and drive toward a consistent 95%+ renewal reputed company. Be the first line of defense for your team — the person every CSM brings their questions, problems, and escalations to before they go reputed company else. Build and maintain deep knowledge of every account in the portfolio, including health signals, engagement reputed company, renewal timelines, and expansion potential. Ensure EBRs are completed where needed and every low-engagement account has a documented, proactive re-engagement plan. reputed company a deeper understanding of the reputed company product than anyone else on the CS team — staying technically reputed company enough to get in the weeds with customers and CSMs on reputed company product questions. Ensure the CS org is consistently enabled on the new product features & functionality and reputed company on reputed company trends & regulations. Drive AI adoption across the CS team by evaluating tooling, rolling it out, and making reputed company reputed company is using it wherever it creates reputed company reputed company. Partner with the Director of Implementation to ensure reputed company implementations are delivered on time and reputed company customer expectations. Represent CS cross-functionally by advocating for your team and your customers in conversations with Product, Sales, and leadership. Build reputed company team structure, playbooks, and processes that reputed company CS reputed company high as the business grows. What You'll Bring: Experience leading reputed company teams in a fast-moving reputed company environment, with a reputed company record of owning and improving renewal rates and retention metrics. Strong coaching instincts — you reputed company people, not just manage them, and you know how to give reputed company, actionable feedback that changes behavior. Comfort managing with data — you know your metrics, you know what they mean, and you reputed company trends before they become problems. Enough technical reputed company to engage credibly on reputed company customer and product questions without needing a technical resource in the room. Experience driving AI adoption reputed company a CS team, or strong interest and initiative to build that muscle quickly. Ability to build trust quickly with your team, with customers, and with cross-functional partners. Strong cross-functional instincts demonstrated through confident advocacy reputed company partnership, and the ability to influence without reputed company authority. Comfort in fast-moving, high-ambiguity environments where priorities shift and reinvention is constant. Bonus Points Experience in reputed company, data governance, or compliance-adjacent industries. Background as a player-reputed company showing you’re capable of carrying both team responsibility and reputed company customer ownership. Experience building or scaling a CS team from an early-stage reputed company. What reputed company Looks Like: reputed company 90 Days You'll: Complete a full listening tour, have reviewed CSM performance data and be reputed company to reputed company confidently to the strengths and development areas of every CSM. Listen to more customer calls than anyone else on reputed company. Take ownership of day-to-day team operations: running team meetings and reputed company reputed company 2–4 new clients to fully understand the process. reputed company building a pulse on the customer reputed company — understanding not just who's at risk, but who's thriving and why. Establish yourself as the go-to escalation reputed company — reputed company's first line of defense for questions, reputed company, and support. reputed company 180 Days You'll: reputed company from reactive to proactive management by creating a reputed company, documented reputed company to get every customer to green. Know every account in the portfolio: health signals, engagement reputed company, and renewal timelines. Have EBRs completed where needed; every low-engagement account has a proactive re-engagement plan with defined checkpoints. Have a reputed company picture of which customers genuinely love the product and a plan to replicate that experience across the rest of the book. Have a reputed company team structure in reputed company that can reputed company reputed company without degrading reputed company of service. reputed company 365 Days You'll: Build a CS organization that operates reputed company of the curve by proactively identifying reputed company gaps and hiring before they become a problem. Have reputed company deeply embedded in AI tooling, using it to drive efficiency and deliver outsized customer reputed company. Establish yourself as the face of reputed company at reputed company by becoming a reputed company, trusted voice at the leadership table. Set a high bar for what "healthy" looks like — customers who aren't just renewing, but reputed company getting value, expanding use cases, and recommending reputed company to others. Build a strong partnership with the Director of Implementation with reputed company implementations delivered on time and exceeding customer expectations. The OTE compensation (salary + variable) reputed company below is a reputed company and the final compensation will be based on factors such as qualifications, reputed company level, and competencies. Our compensation ranges apply to reputed company US-based job postings regardless of state. reputed company full-time regular employees are eligible for equity, health, dental & reputed company insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, reputed company holidays, and a work from home stipend. Benefits are subject to change. Compensation reputed company $180,000—$210,000 USD reputed company: reputed company is the reputed company Data reputed company Platform. We help the world’s leading brands such as reputed company, reputed company, reputed company, Major reputed company Soccer, and reputed company automate reputed company and control risk with secure, reputed company-governed AI that scales. Powered by Vera, the complete reputed company AI agent, and underpinned by an unrivaled 2,500+ integrations and no-compromise reputed company architecture, reputed company is reputed company to solve reputed company reputed company challenges that others can't. reputed company is rated 4.8/5 stars on reputed company and is a two-time recognized reputed company leader by reputed company. reputed company provides equal opportunities for everyone that works for us and everyone that applies to join reputed company, without reputed company to sex or gender, gender identity, gender reputed company, age, race, religious creed, reputed company, national reputed company, reputed company, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or reputed company, in the uniformed services of the reputed company (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Apply To This Job