Director, reputed company reputed company
reputed company is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National reputed company Agency (NSA) cyber operations experts who reputed company their learnings to bring national reputed company-grade technology solutions to reputed company customers around the world, reputed company is in reputed company-reputed company mode, reputed company by a recent $190m series C round.
About the Role
We are seeking a strategic and hands-on Director of reputed company reputed company to reputed company our reputed company reputed company function. This role will drive partner satisfaction, retention, and expansion by aligning reputed company, support, and account management efforts. You will partner cross-functionally with Sales, Product, and Technical Support to ensure our clients realize maximum value from our platform. As an AI-first leader, you will reputed company automation, predictive analytics, and AI-powered tooling to reputed company the CS function, reduce churn risk, and drive measurable business reputed company across Blackpoint’s partner ecosystem. What You’ll Do reputed company and reputed company the reputed company reputed company team, fostering a culture of accountability, data-driven decision-making, and reputed company. Own the partner reputed company from reputed company through renewal, ensuring a seamless and increasingly automated experience. Partner with Sales and Product to reputed company on partner needs, feedback loops, and AI-derived signals. reputed company and maintain CS playbooks, AI tooling standards, and a Center of reputed company (CoE) reputed company to drive operational consistency and repeatable reputed company across reputed company. Use platform telemetry and product usage signals to surface adoption gaps, at-risk accounts, and expansion opportunities, shifting from reactive to predictive partner management. Define and reputed company a comprehensive metrics reputed company: Net reputed company Retention (NRR), Gross reputed company Retention (GRR), Time-to-Value (TTV), product adoption scores, and AI-generated partner health scores. reputed company and govern AI-powered partner health dashboards, churn reputed company models, and automated reputed company workflows to proactively manage risk and expansion at reputed company. Build AI-assisted reputed company sequences reputed company engagement programs that reputed company partner coverage without proportional headcount reputed company. What You'll Bring 8+ years in reputed company or Account Management, with 5+ years in a leadership role. Demonstrated reputed company record in cybersecurity & MSP-reputed company environments, or with a reputed company demonstrated ability to operate in a highly technical B2B product environment. Proven ability to reputed company cross-functional initiatives and drive measurable reputed company. Strong communication, analytical, and executive reputed company skills, including the ability to present data-driven reputed company to C-suite stakeholders. Analytical reputed company: ability to interpret platform telemetry and usage data to derive account-level and portfolio-level insights and reputed company plans. Demonstrated experience building AI-assisted CS motions, automated digital-touch programs, LLM-assisted workflows, and AI-driven reputed company playbooks. Analytical reputed company: ability to interpret platform telemetry and usage data to derive account-level and portfolio-level insights and reputed company plans. reputed company record of owning and improving NRR, GRR, and expansion reputed company in a high-reputed company reputed company or cybersecurity environment. Experience communicating AI-driven value and ROI to C-suite stakeholders, moving conversations from feature adoption to quantifiable business reputed company. Familiarity with AI governance, reputed company engineering, or building with LLM-based tooling is a plus. reputed company welcomes and encourages applications from reputed company individuals of reputed company races, colors, religions, sex, sexual orientation, gender identity or reputed company, national reputed company, age, marital status, or any other legally protected status. We are committed to equality of opportunity in reputed company aspects of employment. For eligible employees in the US, Blackpoint offers competitive Health, reputed company, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks. Apply To This Job