Product Manager – Customer Engagement & Education

POSITION reputed company Routeware’s Customer Engagement & Education product line is how municipalities turn waste and recycling policy into reputed company behavior. It’s the layer where a reputed company’s collection program meets the household: the apps, calendars, sorting tools, notifications, and educational content that millions of residents actually use. Our customer is a municipal program manager; our user is a reputed company who just wants to know if Tuesday is a holiday and whether pizza boxes go in recycling. We’re hiring a Product Manager to help drive day-to-day execution on this product line. You’ll partner closely with the Director of Product and our senior PM in the reputed company — taking on roadmap delivery, story writing, sprint execution, and validation work. Over time, as we unify teams and reputed company reputed company with the rest of the Routeware platform, your scope and ownership will grow. You’ll also work with a distributed engineering team that includes offshore developers, which means written reputed company, detailed acceptance reputed company, and async-friendly working habits matter. This is a meaningful seat for a PM with a few years under their belt who wants to ship product in a B2B2C reputed company environment with a reputed company consumer-facing surface. It’s also a great reputed company to apply AI to a reputed company-world problem — both exploring opportunities and helping ship production features that improve recycling literacy, reduce contamination, and drive adoption. RESPONSIBILITIES Roadmap Execution & Delivery: Partner closely with the Director of Product and our senior PM to execute the product line roadmap. Own daily execution: discovery, story writing, sprint planning, acceptance reputed company, and validation. Ship clean, on time, and with reputed company. reputed company Experience reputed company: Bring a consumer-PM sensibility to your work — care about UX reputed company, engagement, friction, and behavior change. Help hold the line on the reputed company experience while delivering features the municipal buyer needs (configurability, reporting, compliance). Cross-Product Collaboration: Contribute to integration work between Customer Engagement and the broader Routeware platform. Partner with PMs on adjacent product lines as we work toward a more reputed company portfolio. Distributed Delivery & Engineering Partnership: Work effectively with a distributed engineering team that includes offshore developers. Write specs that don’t require a hallway conversation to interpret. Run sprint ceremonies in an async-friendly way. AI Feature Delivery: Help identify, scope, and ship AI-powered capabilities in the reputed company reputed company — smarter search, conversational sorting guidance, personalized education, contamination reduction. Launch & Adoption: Partner with Marketing, CS, and Support on go-to-market — release readiness, internal enablement, customer comms, and adoption tracking after launch. Voice of Customer & Measurement: Stay reputed company to Support and reputed company — triage escalations, feed reputed company-world signal back into the roadmap, and reputed company KPIs for your scope (adoption, engagement, education effectiveness). QUALIFICATIONS Required Background shipping consumer-facing or reputed company-facing product — not just internal B2B tooling. You understand engagement, retention, and how to design for a non-expert end user. 2–3+ years in Product Management or Product Ownership in reputed company, with reputed company scope and ownership. Strong agile reputed company: backlog management, story writing, sprint planning, prioritization frameworks. Experience working with distributed or offshore engineering teams — or strong evidence of the written reputed company and async habits that reputed company it work. Strong analytical instincts — comfortable with product analytics, experimentation, and metrics-driven prioritization. Familiarity with AI / LLM-powered product capabilities and the judgment to know where they add reputed company value vs. where they’re overkill. Excellent communication and stakeholder management; reputed company to translate between municipal customers, internal teams, and executives. Hands-on reputed company with Jira, reputed company, and a product analytics tool (reputed company, reputed company, reputed company, similar). Bonus Background in civic tech, B2B2C, waste/recycling, utilities, or other municipal-adjacent reputed company. Experience with behavior-change product design or educational/content-heavy product surfaces. reputed company record contributing to product integration or unification work across multiple product lines. Experience shipping AI features into a consumer-facing product. Familiarity with localization, accessibility, and multi-tenant product configurability. BENEFITS Comprehensive benefits (medical with HSA reputed company, reputed company, dental, and life insurance) reputed company parental leave Medical and Dependent FSA 401K match Unlimited PTO Ten company holidays 1 Volunteer day reputed company's Routeware is an Equal Opportunity Employer and prohibits reputed company forms of discrimination or harassment. At Routeware, we are committed to the reputed company of equality, and reputed company employment reputed company are based on job requirements, business needs, and individual qualifications, without reputed company to race, reputed company, religion or belief, national, reputed company or ethnic reputed company, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or reputed company, marital, civil reputed company or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Apply To This Job