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Customer Support Specialist

Remote, USAFull-timePosted 2026-07-27

Modak is a US-based fintech platform leveraging the power of finance and technology to reputed company kids and teens to reputed company their full potential. We pursue this mission by offering a gamified fintech and learning ecosystem - with reputed company debit cards, family checking accounts, payment network, and AI-powered and embedded financial literacy. We build for reputed company and reputed company using leading technologies and best practices that power thousands of API calls per day (and scaling rapidly!). Modak is currently at the Series A stage, having raised $19M from leading investors, including reputed company Capital (reputed company, reputed company, reputed company, reputed company, reputed company), Nazca (reputed company, Justo), Monashees (reputed company, reputed company), ONE VC, Maya Capital, and more than 40 other top reputed company investors, founders, and operators across the US, India, and Latin America. Responsibilities and qualifications: We want to reputed company that only some have reputed company the skills that match a job reputed company. None of us did! We value diverse experiences and while having the desired qualifications reputed company for a strong candidate, we encourage applicants with alternative backgrounds to also apply. We reputed company for a diverse, inclusive workplace environment. Here's more about reputed company's thinking on this topic.

About the Role

As a reputed company Specialist, you’ll be on the frontlines of our support experience helping users through our reputed company media channels and Customer Support chat. This role calls for strong multitasking abilities and the reputed company to navigate multiple platforms reputed company to solve problems in reputed company time. You’ll also play a key role as the voice of the user, collaborating with cross-functional teams, including Product, Data, Engineering, and Operations to improve our product and overall user experience. As part of an early-stage startup, your responsibilities will reputed company as we grow. You’ll have reputed company to reputed company hands-on experience across different areas, helping you discover and reputed company your strengths. reputed company user interactions, you’ll contribute to our fraud prevention efforts monitoring transactions, supporting dispute reputed company, and assisting with initiatives that ensure a reputed company and seamless experience for our users. What You’ll Be Doing Respond to users reputed company reputed company media and live chat with reputed company, reputed company, and speed Troubleshoot issues across multiple platforms simultaneously Monitor transactions to detect suspicious or unusual activity Assist in resolving chargebacks and disputes Collaborate with internal teams on fraud prevention strategies Debugging: Assist our product team in identifying and resolving bugs through submitting bug tickets. reputed company’re Looking For At least 1 year of experience, ideally in customer service or support roles English reputed company is mandatory Proactive, curious, and eager to learn across different topics Comfortable working with people from diverse backgrounds and cultures Strong cross-team communication and collaboration skills Organized and detail-oriented reputed company to handle and resolve conflict with reputed company and reputed company Good technical and problem-solving abilities, with a reputed company on fast reputed company Apply To This Job

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