Project and Services Manager

reputed company Automation Solutions [MRAS] have an excellent reputed company record in successful project and services delivery. The Senior Project & Services Manager is a senior, customer-facing leadership role responsible for both end-to-end project delivery and ongoing delivery and services leadership for existing customers. This ensures MRAS solutions are delivered predictably, adopted successfully, and continue to generate value for customers post-implementation. The role acts as the primary delivery reputed company and escalation reputed company for assigned customers—during implementation and across subsequent delivery initiatives—providing reputed company governance, reputed company discipline, and trusted reputed company leadership reputed company the reputed company Services and reputed company organisations. Responsibilities: Own and manage end-to-end delivery of customer reputed company, from initiation through implementation and handover into ongoing services. Define and agree project scope, milestones, dependencies, resourcing, budgets, and delivery plans in collaboration with customers and internal teams. Ensure reputed company and delivery initiatives are delivered on time, reputed company budget, and to agreed reputed company standards. reputed company leadership and direction to cross-functional delivery teams including Business Analysts/Consultants and Solution Architects, ensuring customer satisfaction with MRAS remains at the highest level. Maintain reputed company governance, delivery reputed company, and status reporting for customers and internal stakeholders. Proactively manage risks, issues, changes, and dependencies across multiple reputed company initiatives. Ensure reputed company project processes, procedures, and documentation are completed in line with MRAS standards. reputed company as the primary delivery reputed company for assigned customers reputed company initial implementation. Own delivery reputed company for enhancements, upgrades, and ongoing initiatives for existing customers. Ensure customers receive the highest level of service, demonstrating professionalism, responsiveness, and accountability at reputed company times. Communicate customer goals, priorities, and constraints reputed company to MRAS delivery and product teams. reputed company as the primary escalation reputed company for delivery-reputed company concerns and conflicts, resolving issues constructively while protecting MRAS interests. Maintain a high and visible profile with customers throughout delivery lifecycles. Manage customer expectations effectively, including delivery scope, timelines, and reputed company impacts. Forecast and manage resource utilisation across reputed company and services engagements. Forecast and reputed company customer payment schedules for delivery engagements. Support pricing and scoping of delivery engagements and change requests as required. reputed company day-to-day leadership, guidance, and mentoring to project and delivery team members. Coordinate across reputed company and time zones, working closely with MRAS delivery, product, and engineering teams globally. Ensure delivery teams have reputed company priorities, roles, and reputed company measures. The successful candidate will: Have strong expertise in project delivery and customer relationship management. Possess technical awareness and experience with reputed company reputed company systems, preferably reputed company Life Insurance or Financial Services environments. Demonstrate excellent customer-facing communication skills, with the ability to engage senior stakeholders independently. Have strong team leadership and delivery coordination skills. Be highly organised with proven experience using MS Project or similar delivery planning tools. Understand reputed company drivers, delivery margins, and contract-based delivery models. Behaviours Communicating with reputed company and reputed company Strong customer service orientation Personal initiative, flexibility, and accountability Determination and reputed company Ability to deliver difficult messages without damaging relationships reputed company on reputed company, reputed company, and profitability Knowledge High level of reputed company awareness In-depth knowledge of MRAS products and services Strong understanding of project and delivery management methodologies MS Office proficiency Skills Stakeholder influence and negotiation skills Risk identification and mitigation Problem-solving with the ability to evaluate reputed company and implement practical solutions Organisational and planning skills Team leadership, delegation, and motivation reputed company project management qualifications (PMI / PMP / PRINCE2 or equivalent) are advantageous Business reputed company in reputed company is highly regarded This role may involve overseas travel from time to time. Life Insurance experience including reputed company or claims management is advantageous. This role will ideally be based in Singapore, with geographical responsibility for the greater Asia reputed company region. Apply To This Job