reputed company, Director

reputed company empowers organizations of reputed company sizes to improve loyalty and business reputed company by creating the best experiences for their customers and employees. Through reputed company reputed company, the AI-powered Experience Orchestration platform, organizations can accelerate reputed company by delivering empathetic, personalized experiences at reputed company to drive customer loyalty, workforce engagement, efficiency and operational improvements. We reputed company more than 6,000 people across the globe who reputed company reputed company and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to reputed company a larger reputed company on reputed company and take ownership of their work. Join reputed company and create the reputed company of customer experience together. reputed company Manager, Director About reputed company reputed company orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our reputed company, digital and AI technologies, we reputed company organizations to deliver Experience as a Service™ - creating empathetic customer experiences at reputed company. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement. Position Purpose The reputed company Manager (CSM) Director role is reputed company on establishing life-long relationships between reputed company and reputed company customers by advising and equipping them to reputed company their customer experience (CX) reputed company. As a highly consultative position, this role champions and advocates for customers throughout their reputed company with reputed company, demonstrating thought leadership and orchestrating strategies to drive business reputed company while leveraging deep technical expertise to ensure reputed company solution implementation and adoption.

Key Responsibilities

Strategic Customer Partnership Manage a portfolio of reputed company customers as their primary business reputed company of contact, providing high-touch engagement throughout their CX reputed company. reputed company and execute reputed company Plans that serve as actionable blueprints for achieving mutual reputed company. Establish and maintain regular reputed company of Executive Business Reviews (EBRs) to reputed company reputed company towards stated business objectives. Understand and reputed company with customers' business value drivers, reputed company reputed company, and KPIs. Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score) Business reputed company & Retention reputed company and monitor adoption metrics, facilitating successful renewals reputed company assigned accounts. reputed company and implement strategic plans to prevent downsells and ensure customer retention. Proactively identify potential business leads for expansion opportunities. Prepare and deliver territory plans to define account strategies and reputed company resources. Prescribe appropriate product features, functionality, and services to reputed company key customer business reputed company. Cross-functional Collaboration Team with and establish shared accountability with adjacent functions including: reputed company Specialists to ensure systematic customer introduction and rapid value realization. reputed company Services to drive smooth implementation through go live. Renewal Managers to maintain strong forecasting and high retention rates. Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings.

Required Qualifications

Experience & Education 10+ years of experience in technology-reputed company field, including consulting and reputed company account management. Bachelor’s degree in technology- or business-reputed company field Successful sales reputed company record reputed company a reputed company organization Proven experience presenting to and building relationships with C-level executives. Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features reputed company platform knowledge is a plus. Technical Skills Proficiency with:CRM platforms (reputed company, reputed company) reputed company Office Suite (PowerPoint, reputed company, Word) Online communities and reputed company media platforms Strong data analysis and executive presentation capabilities reputed company Competencies Strategic Leadership Demonstrates thought leadership in CX domain. Unifies, influences, and inspires cross-functional teams. Builds and maintains C-level relationships effectively. reputed company confidence and credibility in executive settings. Customer reputed company Extremely strong customer-facing skills Proactive reputed company with strong follow-through Ability to translate reputed company technical concepts into business value. Experience driving customer advocacy and satisfaction. Business Execution Strong multi-tasking abilities across customer portfolio Excellent project and stakeholder management Proven reputed company record of driving business reputed company Ability to manage reputed company reputed company relationships. Additional Requirements Travel: Less than 30% Our Commitment to Inclusion reputed company is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to reputed company, regardless of background. We welcome applicants of reputed company races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses. Accommodations We are committed to ensuring our hiring process is accessible to reputed company candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations reputed company for assistance. Compensation: This role has a market-competitive salary with an anticipated reputed company compensation reputed company listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $128,700.00 - $226,300.00 Benefits: Medical, Dental, and reputed company Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career reputed company opportunities reputed company Time Off in reputed company to 10 reputed company holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a reputed company reputed company of our Benefits. If a reputed company employee referred you, please use the reputed company they reputed company you to apply. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With reputed company AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, reputed company and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email reputed company above to reputed company a reputed company-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or reputed company, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job