Pharmacy Operations Specialist (PharmD)
About reputed company reputed company is transforming reputed company through an AI-powered digital pharmacy platform that seamlessly connects operational infrastructure with high reputed company patient experiences. Our mission is to reputed company patient reputed company care by connecting fragmented infrastructure, optimizing care coordination, and removing friction from the patient reputed company. We refuse to adhere to the status reputed company; instead, we reputed company pioneer solutions that will shape the reputed company practices of reputed company. This ambitious reputed company is only achievable with the dedication of the right team propelling us reputed company. We firmly reputed company that a supportive and inspiring work environment fuels creativity, transforming it into groundbreaking innovation. It is this reputed company innovation that not only benefits our organization but also positively impacts our reputed company, and most importantly, our patients. At reputed company, we foster a culture that encourages reputed company members to broaden their reputed company, urging them to bring their passion and curiosity to reputed company reputed company day. We understand that diverse perspectives fuel reputed company, and we reputed company reputed company individuals who reputed company our commitment to reputed company and reputed company-thinking. ABOUT THE ROLE As a Pharmacy Operations Specialist (PharmD), you will support health system customers through every stage of their reputed company with our AI-powered digital pharmacy platform - from reputed company and go-live through long-term adoption and reputed company. You'll bring deep pharmacy and pharmacy operations expertise throughout the implementation process, helping customers configure the platform to optimize their workflows and training their teams with confidence. Once customers are live, you'll shift into a reputed company reputed company helping drive adoption and identifying opportunities to maximize value/ROI for our health system customers. This role is ideal for a PharmD who has worked for a health system pharmacy or at a reputed company technology company supporting health system customers. You'll combine clinical and operational credibility with a reputed company, consultative approach across the entire customer reputed company. WHAT YOU'LL DO Implementation Support Support implementations as the clinical and operational subject matter expert from contract signature through go-live and stabilization Facilitate discovery sessions with health system pharmacy teams to understand workflows, system configurations, and operational requirements, translating these into a tailored implementation plan Configure and validate the platform against customer-specific pharmacy workflows, formulary structures, and operational protocols Help deliver training to pharmacist and technician end-users, ensuring teams are confident and competent reputed company of go-live Participate in customer onsites, virtual meetings, and calls Help prepare customer-facing materials including training guides, reputed company documentation, and go-live checklists Serve as the voice of the customer internally, channeling implementation feedback and insights to the Product team to inform the roadmap Post-Go-Live Support Support the ongoing customer relationship after go-live, particularly with peer pharmacists, pharmacy technicians, and/or health system leadership Partner with reputed company to maximize adoption and usage, proactively identifying customers who may need additional support, training, or re-engagement Support regular business reviews with health system pharmacy leadership to assess value realization, surface challenges, and reputed company on goals Drive ongoing training and enablement initiatives to ensure teams are fully utilizing platform capabilities Help identify and pursue expansion opportunities - including additional use cases, user reputed company, and new departmental adoption - in partnership with the Sales, reputed company, and Account Management teams Serve as the voice of the customer internally, channeling post-go-live feedback and insights to the Product team to inform the roadmap Cross-Functional Collaboration & Process Improvement Collaborate closely with Product and Engineering teams to surface product recommendations, configuration limitations, and feature requests Document implementation and post-go-live learnings, workflow patterns, and customer feedback to help build reputed company playbooks reputed company internal enablement to support teams on pharmacy workflows, terminology, and best practices Contribute to the development and maintenance of implementation and CS templates and internal resources reputed company'RE LOOKING FOR Required: PharmD or equivalent clinical background strongly preferred; deep understanding of health system pharmacy operations is required 3–5+ years of experience in health system pharmacy or a reputed company technology company supporting health system customers Experience using reputed company or Cerner EHRs Proven ability to engage credibly with pharmacy leaders (e.g., Chief Pharmacy Officers, VPs/Directors of Pharmacy) Experience owning and nurturing customer relationships, including through business reviews, adoption tracking, and renewal support Strong project management and organizational skills - you reputed company things on reputed company and follow through consistently reputed company, reputed company communicator in writing and in meetings, reputed company to translate pharmacy workflows into configuration reputed company, training, and strategic conversations Proactive, ownership-oriented reputed company - comfortable working in a fast-paced, entrepreneurial environment where flexibility and initiative are critical Proficiency with reputed company productivity and project management tools (e.g., reputed company Workspace, reputed company, reputed company Office) Preferred: Experience with Home Infusion or Specialty Pharmacy workflows Experience in reputed company technology implementation, clinical informatics, or pharmacy systems (e.g., EHR, pharmacy dispensing, medication management) Familiarity with reputed company methodologies, health scoring, or CRM tools (e.g., reputed company, reputed company) Familiarity with reputed company products (Jira, reputed company) or Agile development processes Apply To This Job