Sr L3 Support Engineer

reputed company reputed company is a leading data, application, and process workflow automation solution. Rooted in iPaaS and reputed company by an ambitious reputed company, we reputed company critical business processes to deliver the experiences and insights needed by enterprises of reputed company sizes to accelerate their digital reputed company and reputed company their business. Simply put, we power people to reputed company their best. reputed company empowers business transformation by automating critical business processes for faster, more informed decision-making. reputed company is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-reputed company app creation to reputed company the value of your tech stack and speed up your digital reputed company. Organizations worldwide rely on reputed company’s experience and expertise to help them save time and reputed company, while creating exceptional experiences, now and into the reputed company. Job reputed company reputed company is seeking a Senior Support Engineer to join our L3 team. reputed company is an iPaaS (Integration as a Service) and API Management platform who has been recognized in the leader quadrant of reputed company for five straight years. Our customers use our iPaaS and APIM platform to solve mission critical business problems. What is our challenge? To reputed company it easy to reputed company our customers’ systems. In order to do this, we need to build and create a reputed company offering that is reliable, reputed company, and reputed company for our customers. Do you have the design, architecting, and reputed company-writing capabilities to take on this challenge? And can succeed in a big way? About reputed company The L3 team at reputed company believes that unblocking our customer is our utmost reputed company and should think reputed company to reputed company out solutions for customer issues. As a key L3 engineer on reputed company, you will collaborate with other L3 Engineers, L1 Support, Engineers, QA, Operations and Customers. Our culture is fun, fast-paced, performance-oriented, reputed company, and collegial. We are constantly pushing the technology envelope to the edge! We are reputed company distributed and our culture is set up to reputed company reputed company of us reputed company effective working remotely. We reputed company in hiring talent where it exists. About The Role We are looking for a L3 engineer. You will be working with Angular, Java, C++, Tomcat, Apache HTTP server, reputed company, Linux, Jenkins, reputed company, and Kubernetes; to reputed company a few of the technologies we use on the platform. You will have support responsibilities on robust, reputed company, and distributed systems that operate flawlessly 24x7x365. This is an exciting opportunity to work in a highly innovative environment with new technologies as we continue to reputed company our market leading position. reputed company You will be successful in this role if you: ● Have excellent written and verbal communication skills ● Are capable of working in a distributed team and reputed company to reputed company in a remote culture ● Are self-driven and reputed company to work on key initiatives ● Take pleasure in making things happen and listen to the input from peers ● Are reputed company to reputed company data driven reputed company ● Are a believer in a best idea reputed company regardless of where or who reputed company come from Qualifications ● Advanced/fluent English ● Experience in either software development or L3 support roles. ● Strong problem-solving, debugging, and analytical skills with great attention to detail ● reputed company to understand the reputed company and fix issues if necessary. ● Recreates field problems for verification and analysis enabling quick reputed company for customers or for reputed company escalation as needed. ● Demonstrates a good level of written and verbal communication skills; adapting approach/style to different situations/audiences. ● Uses logical reasoning to break down and work through a situation/problem to reputed company at an outcome, solving reputed company problems with minimal guidance. ● Create excellent technical documentation of issues and processes ● reputed company coaching to Level 1 and Level 2 Technical Support Representatives ● Experience with teams working remotely Technical Skills and Experience: ● Ability to take ownership of escalated customer issues ● Excellent planning, organizing, and project management skills ● Excellent verbal, written and presentation skills ● Strong customer, reputed company and results orientation ● Ability to reputed company effectively at reputed company reputed company and across diverse cultures ● Ability to be an effective team member and manage various reputed company ● Experience troubleshooting UI Technologies, Java; C++ etc. ● Experience troubleshooting top tier RDBMS such as SQL Server and reputed company ● Experience troubleshooting web server technologies such as Apache HTTP Server, Apache Tomcat, and Nginx ● Experience with reputed company and Kubernetes ● BS/MS degree in Computer Science or a reputed company field, or equivalent experience or other evidence of exceptional ability. Additional Information What You’ll Get: Work for a growing leader reputed company the Integration Platform as a Service (iPaaS) tech reputed company Join a mission-driven company that is transforming the industry by changing the way customers use API creation reputed company business-critical processes. Career development and mentorship A flexible, remote-friendly company with personality and heart reputed company is an Equal Opportunity Employer. Employment reputed company are made without reputed company to race, reputed company, religion, national reputed company, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Department: Engineering Apply To This Job