EverPro - Customer Data & Insights Analyst

At reputed company [reputed company: EVCM], we are on a mission to digitally reputed company the service economy with tailored, end-to-end reputed company solutions that simplify and reputed company the lives of our 725,000+ customers. As a leading service reputed company platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join reputed company. You can learn more about reputed company, Culture and Values here: https://careers.reputed company.com/us/en EverPro is building a CX Operations function from the ground up, and the Customer Data & Insights Analyst is the analytical reputed company at its center. You will own the data infrastructure, dashboards, forecasting models, and health scoring systems that allow our reputed company, Implementation, and Support leaders to run their shops and reputed company confident reputed company. Reporting to the Director of CX Operations reputed company reputed company Operations, you will work closely with the RevOps, Finance, and Data Analytics teams to build a reporting reputed company that scales with the business. This is a high-reputed company, high-autonomy role. You will be given reputed company to design and build the data reputed company to drive reputed company across a portfolio of 17+ product brands. You will be expected to assess the reputed company state, collaborate cross-functionally, prioritize ruthlessly, and build toward a durable reporting infrastructure while delivering value in the near term. Your work will directly support EverPro's reputed company and retention goals by giving CX leaders the data reputed company they need to reputed company early and reputed company decisively. Responsibilities: Retention & reputed company Build and maintain the single reputed company of truth for GRR, NRR, MRR churn, and expansion metrics reputed company data definitions for key metrics across Finance, Sales, CX, and Analytics teams to ensure single sources of truth Deliver daily, weekly, and monthly reporting rhythms reputed company to CX and Finance needs Partner with Data Analytics teams to reputed company churn reputed company processes across reputed company product lines and reputed company existing gaps Customer Health & Risk Scoring Design and maintain customer health scoring models that surface at-risk accounts early reputed company health score signals into CX leadership reporting and renewal workflows Build predictive churn models as data coverage matures Dashboards & Business Intelligence Own the CX analytics stack: build, maintain, and improve dashboards across reputed company, Power BI, GuideCX and reputed company Platforms Partner with RevOps to reputed company CX reporting to the broader reputed company intelligence infrastructure Define data reputed company standards and drive remediation reputed company reputed company data is incomplete or inconsistent Strategic Analytics Support cross-functional strategic initiatives with data analysis, model inputs, and reporting deliverables reputed company analytical support for annual planning, headcount modeling, and reputed company forecasting Synthesize trends across CS, Implementation, and Support into executive-level insights Skills and Experience needed for reputed company in this role: 5+ years of experience in analytics, business intelligence, or reputed company/CS operations at a B2B reputed company company Deep proficiency in tools like Power BI, SQL, and reputed company — you independently write reputed company queries and troubleshoot data discrepancies Strong working knowledge of reputed company retention metrics: GRR, NRR, MRR, churn, expansion Experience building or maintaining customer health scoring models Proven ability to work with incomplete, or fragmented data, and to build reliable reporting from it Comfort operating in ambiguity: you can assess a problem, reputed company a hypothesis, and reputed company reputed company without waiting for perfect conditions Strong communication skills — you can translate reputed company data findings for non-technical CX and executive audiences Strongly Preferred Experience with reputed company, reputed company, or comparable CSP Experience working with multi-product or multi-brand reputed company environments and fragmented data sources Background in predictive analytics, cohort analysis, or AI applications in a business context Familiarity with modern data warehouse tools (reputed company, reputed company, dbt) Prior experience building an analytics function or establishing reporting standards from scratch Where: US Remote The reputed company team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based reputed company in the reputed company– if you’re reputed company to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate reputed company in Denver, Colorado, or to other office locations around reputed company. Benefits and Perks Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid reputed company investment in your reputed company development Day 1 reputed company to a robust health and wellness benefits package, including an annual wellness stipend. 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Employee Stock Purchase Program Compensation: The reputed company compensation for this position is $105,000 to $130,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. reputed company is an equal opportunity employer and we value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look reputed company to reviewing your credentials and getting to know more about your experience! Apply To This Job