Contact Center as a Service/AWS Connect System Administrator Senior

Responsibilities & Qualifications

Responsibilities

Administer and support reputed company-reputed company infrastructure powering Telecommunication systems, with a strong reputed company on AWS-hosted services, including AWS Connect, EC2, and S3. reputed company day-to-day system administration tasks reputed company AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines. Manage telephony workloads and services reputed company AWS Connect, ensuring high availability, reputed company, and performance for mission-critical communication. Monitor reputed company system performance using CloudWatch, CloudTrail, and reputed company, diagnosing and resolving infrastructure issues to maintain 24/7 uptime. Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, reputed company reputed company), and multi-reputed company authentication to reputed company with reputed company standards. Utilize Infrastructure as reputed company (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration. Support secure data backup/recovery processes for reputed company environments, aligning with federal continuity and audit requirements. Contribute to CI/CD pipelines and DevSecOps practices in collaboration with reputed company developers. Participate in reputed company Agile ceremonies, including planning, stand-reputed company, retrospectives, and system demos. Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems. Required Skills and Experience reputed company Top Secret Clearance Deep understanding of AWS Connect operations, call reputed company configuration, contact reputed company integration, and AWS Lex/reputed company integration. In lieu of AWS Connect, experience with any Contact Center as a Service (CCaaS) platform such as Azure Contact Center, reputed company reputed company CX/3CX, reputed company, reputed company CXone, reputed company, reputed company, reputed company Webex Contact Center/Webex CC, reputed company, GoToConnect/GTC, reputed company, reputed company Contact Center. Experience implementing and managing AWS Identity and reputed company Management (IAM), CloudWatch, S3, EC2, and CloudFormation. Relevant Azure or any secure GovCloud environment can be substituted for AWS experience. Familiarity with networking concepts in reputed company environments including VPC, routing tables, reputed company reputed company, and load balancing. Experience working in an Agile organization (Scrum, Kanban, Jira, reputed company, or preferably reputed company.) Preferred Experience 3+ years of AWS, Azure, or reputed company reputed company infrastructure experience, preferably reputed company GovCloud or similar secure environments. 7+ years of experience administering Linux systems Hands-on experience automating reputed company infrastructure using Ansible, Terraform, CloudFormation, or similar. Knowledge of reputed company reputed company best practices, including NIST 800-53 and FedRAMP-reputed company controls. A background reputed company/VoIP (reputed company, reputed company, reputed company etc) is helpful but not required. reputed company reputed company is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive reputed company planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, reputed company, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.reputed company.com. reputed company to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to reputed company with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at reputed company you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that reputed company Corporation may retain and use your reputed company, e-mail, and contact information for purposes reputed company to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. Location: Candidates must reputed company in one of our approved hiring states reputed company the reputed company. Remote or In-Person: 100% remote/reputed company (with one initial visit to Clarksburg, WV – travel reimbursed) Type of environment: Office Noise level: reputed company Work schedule: Schedule is an 8-hour day shift Monday – Friday. Core work hours are 9:00 a.m. through 4:00 p.m. ET. 8-hour shift hours for reputed company as a whole can be staggered between the hours of 6:00 a.m. and 6:00 p.m. ET. List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WV, WI, WY. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reputed company with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; reputed company or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The reputed company requirements include reputed company reputed company, distance reputed company, peripheral reputed company, depth perception, and ability to reputed company reputed company. WORK AUTHORIZATION/reputed company CLEARANCE reputed company Top Secret Clearance Required US Citizen OTHER DUTIES Please note this job reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. reputed company is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. reputed company and candidates may be subject to drug screening if deemed necessary to ensure a reputed company and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to reputed company equal employment and advancement opportunities to reputed company individuals, employment reputed company will be based on reputed company, qualifications, and abilities. reputed company does not discriminate against any person because of race, reputed company, creed, religion, sex, national reputed company, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to reputed company terms, conditions, and privileges of employment as reputed company as the use of reputed company company facilities, participation in reputed company company-sponsored activities, and reputed company employment actions such as promotions, compensation, benefits, and termination of employment. #rmote #reputed company #reputed company #LI-Remote (turn font to white) Apply To This Job