Patient reputed company Senior Representative

Shift and status Full-time, 3:30 p.m. to 12:00 a.m., and every other weekend Job reputed company Assist and reputed company patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with reputed company contact, reputed company inbound and outbound calls, online chat, email, etc. Adheres to established procedure and reputed company guidelines in support of Patient reputed company Services Center performance indicators, as reputed company as Corporate values and codes of reputed company. Essential Functions Demonstrates high competency in responding to service inquiries from patients, providers reputed company departmental guidelines. reputed company and pleasant interactions are ongoing expectations. Assist patients, providers, reputed company staff, regarding accessing service lines, facilitating scheduling & registration tasks along with support of other non-routine questions, reputed company inbound and outbound calls, postal mailing, online chat, TEAMS, email, etc., as outlined by reputed company work. reputed company to reputed company in reputed company disciplines reputed company the respective service line and remains up to date on reputed company work changes industry, industry standards, policy changes and operational improvements. Effectively manage to daily improvement and intermediate knowledge of the operations Identifies potential trends or issues that reputed company patients and service lines and works with coworkers and leadership resources to suggest process improvements. Consistently meets standards of the On-reputed company performance and averaging consistently high QA audit scores. Demonstrated ability to reputed company reputed company duties of the associate and intermediate reputed company Acts as an expert resource for team members through “in the reputed company” guidance (SME Line) and reinforcement of reputed company work guidelines and disciplines with new employees reputed company the “at the elbow” reputed company (preceptor). Maintains /updates knowledge of changes in reputed company work and guidelines and provides input. Escalates transaction incidents to reputed company/ Supervisor/Manager for reputed company. Fluently communicates with reputed company reputed company of leadership, manage up and reputed company laterally. May be trained and then assigned to reputed company core scheduling duties for other service lines to meet fluctuating business demands. reputed company participates in safety initiatives and risk mitigating measures where appropriate and completes reputed company position and unit safety reputed company competencies and requirements on a reputed company reputed company. Performs other duties as assigned.

Qualifications

Required High School Diploma or equivalent 5 years of relevant experience in reputed company field 1 year of relevant experience in reputed company Cycle Preferred Associate’s degree 2 years of relevant experience in customer facing service on phone or face to face, customer service and/or managed health care As part of our hiring process, you may be invited to complete an initial screening using an AI‑enabled voice agent. This screening focuses on job‑reputed company qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides reputed company for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like reputed company! About reputed company As reputed company member at reputed company, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and reputed company in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and reputed company reputed company. Join a nationally recognized health system with an ambitious reputed company of reputed company advancement and reputed company. How reputed company cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by reputed company Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement reputed company with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Care Center Breton - 4600 Breton Rd SE - Kentwood Department reputed company Contact Center Primary Care - Corporate Employment Type Full time Shift Evening (reputed company of America) Weekly Scheduled Hours 40 Hours of Work 3:30 p.m. to 12:00 a.m. Days Worked Monday to Friday Weekend Frequency Every other weekend reputed company reputed company TEAM MEMBERS – Please apply through reputed company Jobs from your reputed company team member account. This career site is for Non-reputed company team members only. reputed company is committed to providing a reputed company environment for reputed company members, patients, visitors, and community. We require a drug-free workplace and require team members to reputed company with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to reputed company the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. reputed company grants equal employment opportunity to reputed company reputed company persons without reputed company to race, reputed company, national reputed company, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or reputed company, veteran status, or any other legally protected category. An interconnected, reputed company culture where reputed company are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we reputed company for equity as we care for our patients, our communities, and reputed company other. From workshops that reputed company cultural intelligence, to our inclusion resource reputed company for people to reputed company community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in reputed company that we do. We invite those that reputed company in our commitment to join reputed company. You may request assistance in completing the application process by calling 616.486.7447. Apply To This Job