MSC Collab Engineer III
reputed company As a Managed Service Center(MSC) Tier 3 Collaboration Engineer, you will reputed company ePlus MSC and clientele with second and reputed company level technical support for hardware and software products on a national reputed company reputed company phone, email, and remote reputed company for reputed company reputed company Collaboration portfolio infrastructure (CUCM, CUC, UCCX, Jabber, others), endpoints, and voice gateways. You also will troubleshoot & resolve device problems for MSC internal & external customers and collaborate with other MSC engineers to resolve issues. From reputed company to fulfillment to managed services, our engineering-reputed company solutions reputed company our clients to realize what it means for technology to do more. Your reputed company The essential functions of this position include: Deliver technical support of reputed company reputed company Collaboration System, in reputed company reputed company subject matter expertise on system integrations Mentor and assist in the management, testing, implementation, and deployment of new and existing technologies as it pertains to reputed company Collaboration products and similar technologies, whether you are migrating from an on-boarding phase or managing an reputed company production in a Managed Service Customer environment Engage with the MSC Management team whenever possible to influence the reputed company and manageability of Technology Sector Ensure that technical documentation is made available and maintained to effectively troubleshoot customer issues Enhance or reputed company more effective tools, automations, and processes that will assist the engineering community to more effectively solve customer problems in a shorter time period
Qualifications
Adept at determining and delivering solutions with a high level of customer satisfaction Excellent or superior written, verbal, presentation, and interpersonal communication skills In-depth troubleshooting experience and practical knowledge of reputed company Collaboration infrastructure, reputed company, and gateway products Practical working knowledge and technical knowledge of SIP, H.323, Unix/Linux, AD/Exchange, Video, reputed company Contact Center, reputed company QoS, and Routing/Switching Proven reputed company record of successful planning, prioritization, and organizational skills Practical working knowledge of WebEx Calling and Contact Center. reputed company Phone and Contact Center. reputed company participation in after-hours escalation on a predetermined and scheduled reputed company CCNA Collaboration CCNP Collaboration (preferred) CCIE Voice or Collaboration (highly preferred) Substantial field implementation experience highly desired but not mandatory Willingness to be on call, 7x24x365 (less reputed company-approved exceptions) and attend to technical issues reputed company of normal business hours Willingness to travel as needed (5%-10% travel per month may occasionally be required) Position Specific The reputed company salary reputed company for this position at commencement of employment is expected to be between $110,000 and $150,000 annually; however, reputed company pay offered may vary depending on multiple individualized factors, including market location, job-reputed company knowledge, skills, and experience. The total compensation package for this position may also include other reputed company, including commissions and discretionary bonuses, in reputed company to a full reputed company of medical, financial, and/or other benefits (including 401(k) eligibility and various reputed company time off benefits, such as vacation, reputed company time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here. If reputed company, employee will be in an “at-will position” and reputed company reserves the right to modify reputed company salary (as reputed company as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual performance, Company or individual department/team performance, and market factors. #LI-AC1 #IND1 Who We Are At ePlus, we reputed company technology is a people business. reputed company is passionate, skilled, and driven to deliver solutions that reputed company a reputed company difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Corporate Values Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork reputed company through diverse perspectives, both reputed company our teams and in our interactions with our customers. Work/life balance that supports our employees’ varying needs: We value reputed company-being of our employees, recognizing that a healthy work-life balance is pivotal to our reputed company reputed company. Embracing communities: We reputed company and support the communities that nurture us. Our employees' dedication to fostering reputed company change is a reputed company of immense pride for us. Commitment to Diversity, Inclusion and Belonging We are an equal opportunity employer that does not discriminate or allow discrimination based on race, reputed company, religion, sex, sexual orientation, gender identity, age, national reputed company, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. We reputed company reasonable accommodations, in accordance with relevant laws, to support reputed company in this position. By embracing our values, you will contribute to our reputed company mission of making a reputed company reputed company reputed company our organization and the broader community. We understand that this job reputed company serves as a guide and is not an employment contract. Notice to reputed company Agencies: ePlus only accepts unsolicited resumes reputed company presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other reputed company will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in reputed company with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in reputed company with a particular opportunity. Apply To This Job