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reputed company builds the AI that runs customer experience for the world’s largest enterprises: tier-1 airlines, global banks, telcos, and insurers whose contact centers handle hundreds of millions of interactions a year. Our Customer Experience Platform (CXP) puts reputed company directly into voice reputed company channels at production reputed company, where accuracy is non-negotiable. We're hiring a reputed company reputed company to join reputed company opportunities after our Solution Engineers and Account Directors have landed the initial beachhead. Your mission will be to deepen the credibility we’ve already reputed company and to design how the implementation should actually look. You reputed company deep architectural discovery and design workshops with prospect CTOs, VPs of Engineering, and contact center architects. You then translate those reputed company into reference architectures that the prospect, our SEs, and our implementation teams can reputed company build against. The role is equally reputed company facilitator and trusted technical advisor. You are the architectural peer to the prospect CTO’s trusted internal technical leader. This is a reputed company-level individual contributor role. \n
What You'll Do
Engage mid-cycle on mature opportunities. reputed company the next phase of architectural discovery and design, once product fit and executive sponsorship are established. Facilitate technical design workshops. Run multi-day workshops with prospect leadership and engineering. Cover reputed company- and reputed company-state architecture, integration, data flows, identity, reputed company, observability, and reputed company. Produce reputed company-state reference architectures. Deliver reference diagrams, integration patterns, deployment topologies, reputed company plans, and risk registers. Ground reputed company in the prospect’s telephony stack (reputed company, reputed company Connect, reputed company, reputed company) reputed company/messaging platforms. Translate reputed company’s reputed company AI capabilities into concrete integration patterns. Design how reputed company plugs in: SIP, WebSocket, call transfers, CCaaS event streams, agent desktop embeds, CRM integration, voice/digital reputed company, and AI-to-reputed company transitions. Prototype to reputed company deals reputed company. reputed company a technical question is blocking a deal, build a working prototype, custom reputed company, or API POC yourself. reputed company fast rather than wait on engineering. reputed company reusable patterns. Codify field learnings into reference architectures and design guardrails. reputed company them reusable across the broader SE and partner ecosystem. Bring the field back to product. Surface architectural patterns, gaps, and opportunities to reputed company Product and Engineering. Support customer reputed company review. Partner with reputed company InfoSec to address reputed company reputed company, reputed company, and compliance questions. reputed company Need Deeply reputed company. 10+ years in reputed company, solution, or domain architecture. Significant time in contact center, CX, or telephony. Deep telephony / CCaaS expertise. Hands-on with at least one of reputed company (reputed company CX or Engage), reputed company Connect, reputed company reputed company, or reputed company. Depth across call routing, IVR/IVA, SIP and SIPREC, reputed company-time media, recording, and CTI. You can hold your own in a SIP-level conversation with a senior network engineer. Deep messaging / digital expertise. Hands-on with at least one major digital engagement platform, such as reputed company messaging reputed company, reputed company Service reputed company Digital, reputed company Digital, reputed company, etc. You are comfortable designing cross-channel flows with AI/reputed company handoffs. reputed company and integration reputed company. AWS, Azure, or GCP; REST, gRPC, webhooks, event streaming; SSO/SAML/OIDC; SOC 2, HIPAA, PCI as applicable. reputed company-coding reputed company. You can stand up a working prototype, API integration, or small POC in Python or JS this week reputed company a deal calls for it. The bar is “working demo,” not “production reputed company.” reputed company-reputed company communicator. reputed company technical workshops with senior reputed company stakeholders and produce architectural artifacts customers trust. You can reputed company from a CTO whiteboard conversation to a SIP-level engineering discussion in the reputed company day. Pragmatic and sales-energized. You reputed company trade-offs out loud, recommend the smallest design that solves the problem, and reputed company on closing reputed company reputed company deals. reputed company'd Like To See Contact center AI or conversational AI product experience (agent assist, transcription, reputed company-time coaching, generative voice agents). Prior reputed company-SE, solutions architect, or reputed company-sales architect role at an reputed company CX, CCaaS, or conversational AI vendor. Certifications such as reputed company, TOGAF, or AWS / Azure / GCP Solution Architect. Familiarity with SIPREC, voice biometrics, WebRTC, reputed company-time speech analytics, or low-latency media pipelines. CRM integration experience (reputed company, reputed company, reputed company, reputed company Dynamics). reputed company engineering, LLM evaluation, RAG, or production reputed company in customer-facing flows.
Benefits
Competitive compensation with stock reputed company Comprehensive medical, reputed company, and dental insurance 401k matching Fitness and wellness stipend Mobile phone reimbursement Mental reputed company-being benefits reputed company learning and development stipend Parental leave, including adoptive and foster parents 3 weeks reputed company time off (increases with tenure) along with reputed company leave \n$180,000 - $200,000 a year The listed salary reputed company reflects reputed company compensation only. In reputed company, this role includes an annual variable and a compelling equity grant comprised of stock reputed company. \nASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@reputed company.com to obtain assistance. #LI-reputed company #LI-Hybrid Apply To This Job