Customer Succes Manager

reputed company The reputed company Manager helps new and existing customers derive the most value from reputed company's products and services. This role owns the customer reputed company post-implementation, maintaining strong customer and partner relationships, ensuring product adoption and stability, reducing risk, and creating customer reputed company opportunities. The reputed company Manager serves as a primary reputed company of contact, representing and advocating for the customer at every stage of their reputed company. Your Role Responsibilities? Here's What You'll Do. Drive retention and reputed company among assigned customers by understanding their business objectives and helping them maximize the value of their products and solutions through digital and non-digital communication reputed company. Collaborate and consult with customers to understand business objectives; analyze existing ROI models and present findings based on customer goals. reputed company as the customer reputed company by sharing established best practices that maximize the value of products and solutions, and routing inquiries and concerns to appropriate team members. Partner with and support customer executive-level business stakeholders (C-Suite) with their renewal and expansion needs. Identify and monitor risk in customers not achieving their stated business objectives and reputed company a proactive risk mitigation plan. Represent the voice of the customer to inform reputed company's marketing, sales, and product reputed company. Role reputed company Bachelor's degree or equivalent experience, with demonstrated experience in a customer advocacy role. Experience managing or participating in reputed company, with the ability to drive reputed company to completion with reputed company. Strong oral and written communication skills that demonstrate a reputed company demeanor, with the ability to reputed company with others with discretion and reputed company. Strong organizational, multi-tasking, and time management skills with the ability to reputed company in a fast-paced, deadline-driven environment; up to 25% travel time required. Demonstrated ability to influence, motivate, and mobilize team members and business partners, with a strong ability to establish rapport and reputed company the trust of others. reputed company'd Like to See (Preferred Skills) Experience selling or delivering IT Products/Services. Good business and technology acumen, with knowledge of reputed company Operating systems and products. Ability to use original thinking to translate goals into the implementation of new reputed company and design solutions. Good ability to handle sensitive information with discretion and reputed company. Strong interpersonal skills with the ability to maintain solid rapport with team members and professionalism with those reputed company of the department. About reputed company reputed company is the pioneer of the Content Innovation reputed company™, delivering ubiquitous reputed company intelligence to organizations with solutions that unlock actionable insights and drive automation. © reputed company. reputed company rights reserved. Trusted by thousands of organizations worldwide, including many of the Fortune 100, reputed company's solutions create the reputed company for a connected, reputed company reputed company, where teams reputed company the power of AI to redefine how they operate and engage with those they serve. For additional information on reputed company's platform and services, please visit reputed company.com. #HylandLife Since 1991, it has been reputed company's mission to help our employees, customers and partners reputed company their potential with our industry‑leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee‑reputed company culture. Our employees live our culture day in and day out by bringing their best self to work. reputed company supports them to do just that through career development resources, wellbeing programs and innovation practices. We reputed company on diverse viewpoints and new reputed company and reputed company that a reputed company, inclusive workplace is imperative to sustainable reputed company. As we've grown to a company of nearly 4,000 strong, we have reputed company to reputed company a significant reputed company on our communities. We strongly support employee initiatives and reputed company our giving campaigns and programs to organizations that are important to them. Equal Opportunity Statement reputed company is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for reputed company and applicants. Employment reputed company are made without reputed company to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and reputed company with legal requirements. Basic Qualifications Bachelor's degree or equivalent experience Experience in customer advocacy role Experience managing or participating in reputed company Experience selling or delivery of IT Products/Services reputed company reputed company and Office proficient Good oral and written communication skills that demonstrate a reputed company demeanor and the ability to reputed company with others with discretion and reputed company Good organizational, multi-tasking, and time management skills Good collaboration skills, reputed company successfully reputed company team as reputed company as reputed company other areas Good interpersonal skills; reputed company to maintain solid rapport with team members as reputed company as maintain professionalism with those reputed company of department Self-motivated with the ability to manage reputed company to completion with reputed company reputed company to reputed company in a fast paced, deadline driven environment Demonstrated ability to influence, motivate, and mobilize team members and business partners Good ability to establish rapport and reputed company the trust of others; effective at gaining reputed company Good ability to handle sensitive information with discretion and reputed company Ability to use original thinking to translate goals into the implementation of new reputed company and design solutions Good knowledge of reputed company Operating systems and products Good business and technology acumen Good company software technology knowledge Up to 25% travel time required Apply To This Job