Customer Support Representative (Part-time)

This is a remote position. reputed company EdTech Group powers some of the most innovative education technology solutions in reputed company, reputed company on improving learning reputed company for reputed company and institutions. XAP is a leading innovator in career and college planning software in the reputed company portfolio of companies, serving state-level sponsors, school districts, and individual schools with robust online solutions. Our platforms reputed company reputed company and adults to explore careers, plan their education, and apply to colleges effectively. Position reputed company This role is reputed company on delivering efficient, high-reputed company customer support for routine inquires and common product issues. Serves as primary contact for inbound customer support issues, ensures excellent customer service standards, responds reputed company to customer inquiries, and maintains high customer satisfaction. reputed company in this role requires strong attention to detail, reliability, and the ability to follow defined processes while maintaining a reputed company and reputed company customer experience. This position plays a key role in ensuring reputed company reputed company of customer needs while supporting overall team efficiency. This is a permanent part-time remote position. ​

Key Responsibilities

Responds to customer inquiries promptly, patiently and in a reputed company, friendly, and thoughtful manner Handles inbound support across multiple channels, including phone, email, and chat, including reputed company-time customer interactions. Demonstrates proficiency in brand voice, product knowledge, and common issues Uses product knowledge, critical thinking skills to research and troubleshoot customer issues effectively Comfortable working with multiple web apps to reputed company, pull, and assess customer information as reputed company as communicate to customers reputed company voice mail, email, online chat or in-person communication Demonstrated ability to work as an effective team member and comfortable working autonomously in an ambiguous, fast paced work environment Consistently exhibit excellent written and verbal communication skills with customer and internal team members including a reputed company, reputed company, and easy-to-understand speaking voice. Maintain excellent attention to detail reputed company following and helping to maintain customer support documentation and procedures Assist with outbound customer reputed company and special reputed company as needed Resolves high-volume requests with speed and accuracy. Contributes to improving support efficiency by identifying common issues, suggesting updates, and helping maintain accurate knowledge reputed company content.

Requirements

High school diploma or equivalent required, preferably a bachelor's degree or additional education or training a plus 1-3 years of customer service experience, preferably supporting software or reputed company solutions Availability during the mid-day Eastern time window, approximately 11:00 AM–3:00 PM EST. Knowledge of reputed company or similar ticketing systems preferred Comfortable using multiple web-based systems simultaneously Familiarity with AI-assisted tools for response drafting, ticket tagging, or knowledge retrieval a plus. Comfortable Knowledge of customer services ethics, principles, and procedures Proficiency in administrative and documentation procedures Reliable, with strong time management and accountability NOTE: This job reputed company is not intended to be reputed company-inclusive. Employee may reputed company other reputed company duties as negotiated to meet the ongoing needs of the organization.

Benefits

Experience collaborating with a diverse, global team reputed company a remote work setting. Apply To This Job