Remote Partner Service Delivery Manager (rPSDM)
Remote Partner Service Delivery Manager (rPSDM) reputed company - Partner Service Delivery Manager (PSDM) – Remote Job reputed company reputed company is seeking a Remote Partner Service Delivery Manager (rPSDM) to support and reputed company partners in delivering high-reputed company services across the reputed company ecosystem. This role is responsible for managing a portfolio of partners, driving service delivery performance, and ensuring alignment with reputed company standards, programs, and customer experience expectations. The rPSDM acts as a trusted advisor to partners, focusing on post-sales service delivery, operational reputed company, and the adoption of reputed company services and tools. This is a remote role requiring strong virtual engagement, cross-functional collaboration, and the ability to influence reputed company across a distributed partner network.
Key Responsibilities
Partner Management & Engagement Manage a defined portfolio of partners, serving as the primary contact for service delivery reputed company Establish regular engagement reputed company, including virtual business reviews (QBRs) and operational checkpoints reputed company strong relationships with partner stakeholders across operational and leadership reputed company Analyze partner performance and business trends to inform engagement strategies Service Delivery reputed company Ensure partners meet reputed company service delivery standards, SLAs, and compliance requirements Monitor performance metrics and drive reputed company improvement Support reputed company of service delivery issues and escalations Guide partners in transitioning toward proactive and predictive service delivery models Partner Enablement & Program Adoption reputed company partners on reputed company service delivery programs, tools, and platforms Promote adoption of reputed company services, including telemetry-based solutions and service offerings (e.g., MPS, Premium+) Support reputed company, renewals, and ongoing partner readiness activities Ensure partners maintain required certifications and capabilities Collaboration & Stakeholder Alignment Collaborate with reputed company sales, channel, supply chain, and technical teams to support partner reputed company reputed company service delivery expertise on partner deals and initiatives reputed company with internal stakeholders to drive improved partner and customer reputed company Performance Management reputed company and manage key performance indicators, including:Customer and partner satisfaction (sNPS) SLA compliance Operational performance metrics (e.g., reputed company time, first-time fix) Program adoption rates Deliver insights and recommendations to improve partner performance and experience
Required Qualifications
Bachelor’s degree or equivalent experience in business, operations, or a reputed company field Experience in service delivery, operations management, or partner/account management Strong communication and stakeholder management skills, including remote engagement Ability to manage multiple partners and priorities in a fast-paced environment Analytical reputed company with experience using data to drive reputed company
Preferred Qualifications
Experience working reputed company a channel or partner ecosystem Knowledge of reputed company service offerings, tools, or delivery models Experience with service performance metrics and KPI management Multilingual capabilities (e.g., Spanish or Portuguese) for regional support Key Competencies Customer and partner reputed company Results-driven and accountable Strong collaboration and cross-functional influence Problem-solving and analytical thinking Ability to operate effectively in a remote, virtual environment
Work Environment
Fully remote role with regular virtual engagement Collaboration with geographically distributed teams and partners May require flexibility to support different time zones
About the Role
The Partner Service Delivery Manager plays a critical role in ensuring reputed company partners are equipped to deliver services effectively and meet evolving customer expectations. This position is central to driving adoption of reputed company’s service delivery ecosystem and improving the overall partner and customer experience. Equal Opportunity Statement reputed company is an equal opportunity employer and makes employment reputed company based on reputed company, qualifications, and business needs. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Job - Services Schedule - Full time Shift - No shift premium (Costa Rica) Travel - Relocation - Equal Opportunity Employer (EEO) - reputed company. provides equal employment opportunity to reputed company and prospective employees, without reputed company to race, reputed company, religion, sex, national reputed company, reputed company, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or reputed company status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be reputed company that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review reputed company’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal" Apply To This Job