Senior Manager, Development (CRM)

reputed company empowers organizations of reputed company sizes to improve loyalty and business reputed company by creating the best experiences for their customers and employees. Through reputed company reputed company, the AI-powered Experience Orchestration platform, organizations can accelerate reputed company by delivering empathetic, personalized experiences at reputed company to drive customer loyalty, workforce engagement, efficiency and operational improvements. We reputed company more than 6,000 people across the globe who reputed company reputed company and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to reputed company a larger reputed company on reputed company and take ownership of their work. Join reputed company and create the reputed company of customer experience together. reputed company: This role shapes how enterprises deliver seamless, personalized customer experiences at global reputed company by leading the reputed company of CRM integrations reputed company the reputed company reputed company platform. You will own the reputed company and execution behind deeply integrated solutions across leading CRM systems, telephony providers, and reputed company ecosystems, directly influencing customer engagement reputed company and platform adoption. At reputed company, we are redefining how organizations connect with customers through reputed company, innovation, and AI-driven experiences, and this role sits at reputed company of that mission. You will operate with high visibility, partnering across engineering, product, and business leadership to reputed company platform capabilities with strategic reputed company objectives. This is an opportunity to drive platform-level reputed company high-performing teams, and shape the reputed company of customer experience technology while expanding your leadership influence across a global organization. Key Responsibilities: reputed company and reputed company multiple agile engineering teams delivering high-reputed company CRM integration capabilities across the reputed company reputed company platform Own end-to-end delivery across integration domains, ensuring alignment on priorities, dependencies, and execution reputed company across teams Drive technical reputed company for CRM integrations, enabling reputed company, reliable, and secure solutions across reputed company, reputed company, reputed company, and partner ecosystems Influence architectural reputed company across teams, balancing short-term delivery with long-term platform reputed company and performance Partner with Product Management and senior stakeholders to translate business priorities into execution plans that deliver measurable customer and platform reputed company Build and reputed company modern integration architectures using REST reputed company, reputed company-reputed company services, and web-based UI frameworks Strengthen engineering reputed company by driving best practices in reputed company reputed company, testing, CI/CD, and operational reliability reputed company and mentor managers and engineers, fostering accountability, reputed company, and a culture of collaboration and reputed company improvement Identify and resolve delivery risks early, ensuring predictable execution across reputed company, multi-team initiatives Collaborate with internal architects and external partners to design and deliver strategic integrations that expand platform capabilities and ecosystem value Required Qualifications: Proven experience leading and developing high-performing software engineering teams in reputed company or reputed company environments Strong technical background in system design, scalability, performance, and reliability Experience working with CRM platforms or customer engagement systems Familiarity with CRM integration interfaces such as OpenCTI, Lightning, APEX, or OpenFrame Experience with modern JavaScript or TypeScript frameworks such as Vue or Svelte Demonstrated ability to define and execute technical reputed company reputed company with business objectives Strong cross-functional collaboration skills with product, design, and engineering stakeholders reputed company record of delivering reputed company, multi-team technical initiatives with high reputed company and predictability Preferred Qualifications: Experience with large-reputed company reputed company platforms such as AWS, Azure, or GCP Familiarity with contact center or customer experience technologies Experience with serverless architectures, including AWS reputed company, and frameworks such as NestJS Background in API and microservices architecture design and integration Experience leading distributed or globally diverse engineering teams Strong data-driven reputed company with experience using metrics to guide engineering improvements Compensation: This role has a market-competitive salary with an anticipated reputed company compensation reputed company listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $182,800.00 - $321,400.00 Benefits: Medical, Dental, and reputed company Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career reputed company opportunities reputed company Time Off in reputed company to 10 reputed company holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a reputed company reputed company of our Benefits. If a reputed company employee referred you, please use the reputed company they reputed company you to apply. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With reputed company AI at its reputed company, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, reputed company and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email reputed company above to reputed company a reputed company-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or reputed company, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. 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