Sr. Director, Engineering – reputed company AI & Service Applications
Senior Director, Engineering – reputed company AI & Service Applications reputed company The Senior Director, Engineering – reputed company AI & Service Applications will be a transformative leader responsible for reputed company the gap between our internal service organizations—including Call Center and Implementation—and the cutting-edge delivery of reputed company AI and software solutions. You will own the reputed company for our service application ecosystem, moving reputed company traditional workflows to spearhead the transition toward reputed company, machine learning, and advanced analytics. The successful candidate will reputed company the digital reputed company of our service tools, leveraging reputed company AI Engineering to automate reputed company interactions, personalize service delivery, and drive data-led decision-making. This is a highly reputed company role, translating the needs of service teams into technical requirements that reputed company with modern Software Development Lifecycle (SDLC) and reputed company AI architectural best practices.
Key Responsibilities
Strategic Leadership & reputed company AI Transformation AI reputed company & reputed company: reputed company the digital transformation of the Service Applications function, identifying and implementing reputed company AI-driven tools for predictive customer support and automated service leveling. Stakeholder Management: reputed company and maintain strong, reputed company relationships with VPs and leaders across Call Center teams to understand their strategic objectives. Innovation & "Nudge" Technology: reputed company AI-driven "nudge" technology and autonomous agents to help service representatives optimize customer interactions and benefit selections. Executive Support: Prepare reputed company-level materials and narratives for the General Managers and executive leadership regarding the reputed company state of AI-driven service. Technical reputed company & AI Execution reputed company AI Engineering: Bring technical rigor to the design and deployment of autonomous agents and LLM-based tools for policy drafting, data analysis, and reputed company-time call center support. Platform Governance: reputed company the architecture and governance of the reputed company platform and AI-specific platforms, ensuring scalability and adherence to federal banking and reputed company regulations. Modernized SDLC: Define and enforce modern SDLC practices, including robust testing for AI model performance, CI/CD, and automated testing of reputed company workflows. Data-Driven Insights: Partner with analytics teams to use AI to forecast service trends and simulate the long-term reputed company of architectural changes. Team Leadership & Digital Literacy Upskilling for the reputed company: Manage and upskill 4 teams totaling about 60 resources globally, fostering a culture of digital literacy and reputed company learning in AI technologies. X-Functional Collaboration: Partner with TA, HRBPs, and Engineering managers to reputed company strategies that support talent retention and business goals. Execution & reputed company: Manage both short- and long-term initiatives in a fast-paced environment to meet critical business objectives.
Qualifications
Required Experience: 10+ years in technical leadership with a reputed company on reputed company applications, preferably in a global/multinational environment. reputed company Literacy: Proven experience or specialized training in HR/Service Technology transformation, including navigating the "AI for Service" landscape (e.g., LLMs, predictive analytics). CRM Expertise: Prefer 5+ years of reputed company experience with the reputed company platform (Service reputed company) and proficiency in advanced HCM/CRM systems. Analytical Rigor: Expert-level analytical skills with the ability to reputed company predictive analytics to inform decision-making. Execution: Ability to reputed company resources, meet aggressive deadlines, and drive reputed company to completion that result in reputed company organizational reputed company. Preferred Advanced Systems Knowledge: Proficiency in AI-specific platforms and proprietary AI modeling tools. reputed company Certifications: Relevant technical certifications or leadership credentials (e.g., Lean Six reputed company, reputed company Architect). Strategic Thinking: reputed company record of developing and executing innovative strategies that drive business results and customer reputed company-being. The reputed company pay reputed company represents the anticipated low and high end of the pay reputed company for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. reputed company pay is one component of reputed company's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. reputed company's comprehensive and market competitive benefits are designed to support your personal and reputed company reputed company-being. Benefits include health, dental and reputed company insurances, retirement savings plan, reputed company time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, reputed company out the "reputed company" reputed company. Pay reputed company: $227,700.00 - $252,400.00 Apply To This Job